Weird. Based on something said in a conversation I had this morning with Alistair Cockburn, author of the landmark book, Agile Software Development: The Cooperative Game, I was going to write a post about the old cliche, glass half-empty or half-full? And then later today this quote by Mark Cuban appeared in my LinkedIn feed: […]

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The ultra-observant Michael Schrage posts this week in the Harvard Business Review Online about the function of social media in enterprise architecture. The questions explored by Schrage relate to structure: Does social media serve a company better as an enterprise platform used by managers to impose structure on the company’s network and its employees intra-actions? […]

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I used the phrase “Some of us” this morning to describe a group of people who’d donated to a Kickstarter campaign to fund Brassft Punk, a New Orleans jazz band that performs tracks by techno masters, Daft Punk. Upon reflection, I should have spelled it “Sum of us.” “Some of us” is a sketchy phrase […]

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Mistakes, mistakes, mistakes! Are they not the businessperson’s biggest bogey? A misstated phrase in an email that blows up into a huge misunderstanding. A mis-labeled file that causes vital information to get dis- or mis-placed. A mistaken brand strategy  or pricing position for which the market shows no mercy. The ever-present and infinite range of […]

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Today I observed a scene in a retail store where a manager requested something from a busy employee. This request is unexpected. An ambush of sorts. The employee is busy at the time. We have all been part of a scene like this. “And when do you need this done?” sighs the employee. “Yesterday!” says […]

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We don’t normally delve into politics here, but what’s happening right now in Egypt is too universally relevant to ignore.  So park your politics at the door and drink up… Wael Ghonim, Google’s marketing manager for the Middle East and North Africa, had been held captive by the Egyptian government for 12 days.   Recently […]

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It’s easy enough to see that in a selling scene, a Customer is your Audience.  You, in your role as Seller (and make no mistake about it, everyone in this world sells something) need the customer/audience to support you at the boxoffice, the gift shop, the showroom, the supermarket, the website, or anywhere else you […]

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There is a terrible rip in the fabric of the planet. The Earth has buckled under Haiti. Hundreds of thousands of people are dead, suffering, homeless, hungry, helpless in the streets. The alarm ripples across networks in waves of emotion produced by a billion links and images knitted together by tens of thousands of stories. […]

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One of my favorite improvisation exercises, ‘Count to Twenty’, calls for a group to stand in a closed circle, with players wrapping their arms around each others’ backs – their heads bowed, eyes closed. The players count in turn, with the objective of counting to twenty without anyone saying the same number at the same […]

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Last Thursday I went to see Sir Tim Berners-Lee, widely-acknowledged to be the inventor of the World Wide Web, speak at the Annenberg School of Communications at USC. In a very crowded room (people are sitting on the floor and standing in doorways), I spot Jonathan Taplin, who is on the faculty at USC and […]

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