When the San Francisco Giants won the World Series a week ago, GM sales exec Rikk Wilde had the honor of presenting the World Series MVP trophy to Giants’ pitcher, Madison Bumgarner. The presentation was a mess. First of all GM bet on the wrong team winning, because their man Wilde is an avid Kansas City Royals […]

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What is improvisation? Improvisation is nature’s way of producing favorable outcomes by responding to the environment with adaptive behaviors. Why is it important to business? 71% of leadership decisions are made spontaneously in response to a changing environment.* These decisions account, on average, for 40% of a company’s revenue.* No other area of business that […]

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