Posts Tagged ‘story’

Boje

Wednesday, November 16th, 2011
Dr. David Boje, the 'Einstein of Story'

Dr. David Boje, the 'Einstein of Story'

This morning, I’m wrapping up a visit with Dr. David Boje, who’s on the faculty of the business school at New Mexico State University. Boje’s work focuses on storytelling and its effect on business (huge!) I participated in two of his classes, one undergrad, one for PhD candidates, in which we explored what he calls the Quantum Physics of Storytelling and its relationship to improvisation. We found all kinds of connections and I think we both came away from the experience feeling there’s  lot more to be discovered and explored in this realm. Improvisation is the ‘trigger mechanism’ that can release the quantum energy (and meaning) stored in stories. Boje’s work provides the framework for the process and the empirical evidence of its outcomes. We’ll leave it at that for now. Very excited to see where this scene goes, and how it can help GameChangers’ clients!

The Hurricane with a Thousand Faces

Sunday, August 28th, 2011

I wasn’t going to write a blog post this morning, I have too much to do, flying to San Francisco later today for a workshop at Art.com with the miracle who is Ivy Ross and a small group of artists and storytellers from her amazing constellation of friends.

Then, as I was scanning my network, a pattern became too obvious to ignore:

Television news missed most of the Hurricane Irene story. Social networks did not. This may be the most visible, tightest-framed example I’ve ever seen of how narratives live differently, more dynamically, in networks than they do in the old inside-out media channels. And why improvisation trumps scripting.

From Wednesday on, the mainstream media beat the drum for a monolithic, fear-based narrative about Hurricane Irene. Don’t get me wrong. Precaution is good, and often necessary. “Worry,” William Inge said, “is the interest paid on trouble before it comes due.” The problem for the scripters of TV News is that this is the only narrative they had, and it became increasingly and visibly detached from most of the storm’s reality.

By Friday, CNN’s Wolf ‘Cry’ Blitzer was bouncing from correspondent to correspondent in search of bad news, and you could sense their desperation at not finding any. They were showing B-roll that could have been any Friday afternoon Raleigh-Durham traffic jam in the rain, and characterizing it as a panicking populace fleeing to higher ground. Politicians, camera whores that they are, played dutifully along.

By Saturday,  kids were dancing around in their underwear behind your intrepid TV c0rrespondents who were doing their best to file Admiral Byrd’s dying words even as the dancing kids spoofed their phony narrative. IreneStreaker1

Social and local networks, by contrast, were generating an entirely different portrait of the storm. It was not a picture of panic, but of ‘yes-anding’ the situation. Of neighbors connecting, and watching out for one another. Of helpful hyperlocal reporting about downed trees and street closures. Of beautiful photography from the beaches as Irene rolled in. Of friends gathering for a drink at their favorite martini bar, and bikers blazing through empty Manhattan streets.

Hurricane Irene Photo by Paige Minimi

Hurricane Irene Photo by Paige Minimi

When we play along with the fear-based narratives–be they our own or anyone else’s–there’s no opportunity, no expansion or growth. Irene is a scary bitch, stay inside, don’t answer a knock at the door, and whatever you do, don’t laugh at her or she will terrorize you like her sister, Katrina, did to New Orleans.

The reality of Irene is that she is a Hurricane With a Thousand Faces, and many of those faces are smiling.  Find yourself a smiling Irene and dance.

What is a Theme?

Monday, July 11th, 2011

SarahLawrence2Last week GameChangers got hired to conduct a ‘thematic exploration’ of a client’s brand. Most of us, at one time or another in our educational lives, if not our working lives, have had to wrestle with themes. What are they? And, when it comes to business, what purpose do they serve?SarahLawrence6

Themes are Big Ideas. That’s part of it, but only part of it–because ideas can get too big, and, like a balloon so large it cannot be inflated, they will never find their definition, nor serve their purpose.

‘Stardom’ is a Big Idea. So is ‘Food.’ They are not themes. They are un-inflatable balloons, weighted down with so much meaning we can never get them off the ground. What makes a Big Idea buoyant? What gives it definition and gets it off the ground? Explorability.SarahLawrence5

The Big Idea must be Explorable (by at least two people at any one time). When a theme is Explorable, we can map to it. It can help guide us, and give us our bearings. At any given time, we can assess our position with regards to it. Themes, by virtue of their Explorability, suggest action. We can do something about them, through them, with them.SarahLawrence3

‘Reality Show Stardom’ is a theme. ‘Food of Love’ is a theme. (’Love of Food’ is another theme altogether.) When a Big Idea is Explorable, we can tell, and others can tell, objectively, whether we are engaged with the Big Idea or not. If we are studying dance at Sarah Lawrence, we are, in all probability, not exploring the theme of ‘Reality Show Stardom.’ It’s easy, by contrast, to imagine a hundred moves that do explore that theme. If we propose marriage over dinner, we’re sailing in the ‘Food of Love’ balloon. If we’re eating Cheerios and checking the box scores from last night’s game, we’re in a different balloon. Explorability gives Big Idea shape and definition, and carries us into new territory.SarahLawrence4

Which brings us to the business purpose of a theme:

The exploration of a Theme transports us. That, by itself, would be enough to make the exploration of a theme a valuable exercise. The buoyancy inherent in a Big Explorable Idea gives wings to our actions and adds to our sense of purpose. If a theme is strong, rather than get lost in the exploration of an idea,we have the potential to discover ourselves it it.

There’s a second big reason that Themes are important to business and brands: Themes are the glue that bind your brand to your customers. They are common ground that you explore together. Social media are the mechanisms, a garage full of vehicles, so to speak. Themes define the conceptual, physical and virtual territory you and your customers can explore together.

The narrative belongs to the customer. By exploring Themes that are authentic to your brand and relevant to your customers, you increase the probability that your product will play a meaningful role in their lives.

All photos in this post are from http://www.slc.edu/graduate/programs/dance/

All photos in this post are from http://www.slc.edu/graduate/programs/dance/

Fresh Quote

Sunday, June 12th, 2011
Jason Terry

Jason Terry

Interviewed after his Dallas Mavericks’ victory tonight over the Miami Heat for the NBA championship, their star shooting guard Jason Terry was asked how they did it, and he said (I’m paraphrasing)…

“We found a home for everybody’s stories. Everybody’s story came together here. Dirk (Nowitzki’s), Jason (Kidd’s), mine, Shawn Marion’s, Stojakovich, Berea, Tyson Chandler, Deshawn Stevenson’s–all our stories, together, made this happen.”

This is a really great expression of a team concept, especially, for a pro athlete in the wake of a big victory, when the cliche is to spout cliches, thank God and sponsors, credit the opponent for a hard-fought game, and then say something about going to Disneyland. A quote about the secret to the Dallas Mavericks’ success that they that they built a narrative consisting of all their individual stories? That’s an athlete’s voicing  fresh thought. And it’s an idea that can benefit any organization.

We saw this theme again seconds later when the Mavericks’ owner, Mark Cuban, deferred to the team’s previous owner and founder, Fred Carter, by asking Mr. Carter to accept the championship trophy. When Cuban was interviewed by the TV announcer, he couldn’t get the team’s coach, Rick Carlisle, to the mike quick enough. For someone known to love the sound of his own sound bites, this ‘best supporting actor’ role is a new one for Cuban, and he wears it well.

The Miami Heat, by contrast, are a team of individual stories that have not yet found a way to co-create a championship narrative. In the wake of the season, the stories about them will be all about divisiveness, disappointment and unfulfilled promise,  about who was responsible and who should take the fall.  The team’s stories, in other words, will continue to exist independently of one another, without really benefitting the franchise brand.

Your company, your brand, your team, isn’t a single story, it is a narrative composed of all your stories, and your customers’ stories, too. Evolved leaders like Jason Terry and Mark Cuban don’t inflict their story on the organization, but rather, create an environment in which individual stories can flourish in the shared pursuit of the business objectives.

Well-said, Mr. Terry! Well-played, Mavs!

Rory’s Story Cubes

Tuesday, May 31st, 2011

Recently, Reyne Rice of Toy Trends gave me this wonderful gift, a game created in Ireland called Rory’s Story Cubes. It’s super simple to play and endlessly complex in terms of its outcomes. I don’t know what makes a better game than that. And at $7.30 a set, how can you NOT?IMG_3940

The game consists of nine dice, each die with six different icons, 54 in all. Players roll the dice, line up the nine icons they’ve rolled, and tell a story the icons inspire. There are of course all sorts of variations on this version of the game. When Reyne gave me the Story Cubes at lunch she rolled her dice and told a story that involved her background in improvisation and theater. When my turn came, we changed the rule to be: one person rolls the dice, we take turns putting them in order, and then take turns telling the story, with our turn telling the story coming on the dice the other person has placed in the queue.

A couple of days after Reyne gave the gift, I was with a friend who was working through some difficult career choices. I still had the Story Cubes in my bag. I handed them to the friend, and suggested he roll the dice and tell a story about the next year of his professional life. The story he told was amazing and inspiring. What was muddled in his mind became suddenly very clear. What was clear was not the story itself. What was clear is that no matter what kind of roll of the dice he gets, he will have ability to author his own story. And it can be a good one.

Games are a device for exploring narratives. Good games yield good stories like Ireland grows shamrocks. Thank you, Reyne!  Roll on!StoryCubes1

Quantum Narrative, Take 2

Monday, May 30th, 2011

(Note: This is a re-write of a post from January, 2010, which was a typically (for me) crappy and muddled first draft. The re-write is a contribution to an upcoming seminar on “Quantum Physics and Storytelling’ at the University of Bath, which came to my attention via the Storyhood site belonging to PhD candidate, Mike de Kreek, whose work focuses on the relationship between neighborhoods and stories.)

I.  Story

Watson and Crick

Watson and Crick

We create and share stories as a way of interpreting our experiences and making sense of the world. Stories turn chaos into cosmos. Our ’story sense’ guides us through life. Stories are the basis of community. They energize our relationships. Shape our careers. Filter our music. Impact everything from our spiritual beliefs, to the schools we attend, to the products we patronize.

It is through stories that we assign meaning to objects and events.

DNA, for example, became meaningful on a global scale in 1953, in a story told by scientist-storytellers Watson and Crick in a brand-new, double-helixed protein-based language. Before 1953, scientists knew the DNA story existed, but they didn’t have the tools to see it, the language to describe it, or the storytellers to make it mean something to the masses.

The discovery of DNA—as with any kind of breakthrough in human consciousness—poses an interesting ‘tree falls in the woods’ question. Before we tell a story about something, does it have meaning?

Was DNA ‘meaningful’ before 1953? Definitely. Had to be. Deoxyribose Nucleic Acid was doing its thing before we had the words to describe what the thing was. So if we weren’t telling stories about DNA, how was its ‘invisible meaning’ expressed?

II. Narrative

Here is my theory: Before it gets expressed as a story (and after, too) meaning resides in narratives.

A narrative is a flow of events connected to a theme.

A story is the conscious structuring of events to elicit meaning.

Before anybody ever put the letters DNA into a meaningful sequence, there was this theme, call it, ‘What Are We Made Of?’—a theme as old as the first time a mother wondered what made her babies look different from one another.  Any and all events connected to this theme comprise its narrative.

Before DNA came into being, its meaning was already present in the ‘What Are We Made Of?’ narrative.

Before 1953 and the birth of the DNA story, this potent narrative produced such meaningful artifacts as Mendel’s genetics experiments with pea plants, Shakespeare’s Hamlet, Thomas Jefferson and Sally Hemmings’ offspring, X-rays, ancient Egyptian seeds that had been placed in fermenting yeast to alter their growing traits—and the musings of every mother who ever wondered what made her babies look different from one another.

A narrative connected to a meaningful theme like ‘What Are We Made Of?’ has transformative potential.

We need this distinction between story and narrative because thanks to the internet, we have the tools to experience and the language to express meaning as never before. Things that meant something before the internet don’t mean as much now. And things that didn’t exist two years ago mean a lot today. We live an an Age of Meaning, and narratives, as the ultimate source of meaning, are ultra-important to our understanding of the networked world.

How narratives live in networks will a huge factor in how we connect and engage with one another, how we make sense of, and transform, the world in the 21st century.

III. Artifacts

In addition to stories, narratives deliver meaning in all kinds of other media—memes for example. Memes are not stories, but are important to how we connect with one another in networks. A hamster eating popcorn and a dancing baby are not stories. A rumor is not a story. A headline is not a story. A link isn’t. A tweet isn’t. A status isn’t. A sales transaction, in and of itself, isn’t. Yet these forms and many others can, like stories, hold meaning and therefore they have value. We call stories and all the other meaningful media generated by narratives ‘artifacts.’

Artifacts are memorable, shareable expressions of narratives.

The popular meme of a hamster eating popcorn is an expression of a narrative with a theme we could call ‘Loveable Pets.’ We smile at a dancing baby because it’s a quick glimpse of a narrative with the theme ‘Precocious Children.’

All narratives contain enough meaning to generate a practically limitless quantity of artifacts. What hangs in the balance is the quality of the narrative. Does it inspire or repress? Is it productive or reductive?

IV. Narratology

Our ability to store and experience narratives in networks has opened a new era in the ‘narrative sciences’–filmmaking, journalism, theater, business communication, publishing, branding, education, gaming, etc.—that mirrors what happened to the science of physics in the early part of the previous century.

‘Narratologists’ today are discovering, like Einstein’s community of physicist friends did, that stuff is connected in ways we had not previously had the ability to imagine. Networks abound with invisible and non-linear (the U.S. military calls them ‘asymmetrical’) relationships that have the potential to mushroom in a heartbeat into massive manifestations of energy with the power to create and destroy worlds.  Conceptual worlds. Virtual worlds. Physical worlds.

The distinction between story and narrative is also important because in a networked environment, it is increasingly difficult, perhaps impossible, for any one individual, organization or agency to script, and control stories and other artifacts efficiently. That is how business used to get done. When the number of communication channels were finite, ‘script-and-control’ models were optimal. This is no longer true. Your network’s appetite is bigger than what you can feed it purely in the form of scripted-and-controlled content.

Continual co-creation is essential.

V. Script-and-Control vs. Continual Co-Creation

With an infinite number of channels available to us, narratologists can put new, more flexible story strategies into play. In this environment, ‘co-creation’ models are optimal. Continual improvisation and collaboration are required. In the new narrative-focused models, the emphasis is not on authorship, but on participation. Communication is not a matter of control, but of liberation.  Only a co-creation model can generate enough meaning to satisfy a robust network’s appetite.

A big reason Walt Disney decided to give up filmmaking to focus on his new theme park in Anaheim (coincidentally right around the time of Watson and Crick’s DNA discovery in 1953) was that, unlike his films (”Snow White” had a jiggy couple of frames in it that bothered him the rest of his life), the theme park would, in Walt’s words, ‘always be in a state of becoming.’ With the opening of Disneyland, Walt Disney got into the co-creation business.  Together, Disney and the guests at his theme park explored a narrative you could call ‘The American Dream.’

Since its opening in 1953, Disneyland has hosted over 600 million visitors, and it’s safe to say that most of those guests have generated artifacts in one form or another that depict ‘the American Dream.’ It’s a Great Big Beautiful Tomorrow. It it’s a Small World after all.  It’s an actor’s life for Me!  And a pirate’s life! And a Bug’s Life!

Over the past 56 years, the content Disneyland paid for—in the form of photo shoots, television programming, cast performances, etc.—is Dwarfed by co-created content. Google lists ‘about 58,000,000’ search results for ‘Disneyland.’ How much of that do you think Disney paid to produce?

As Viola Spolin (coincidentally born in Chicago just like Walt Disney), said of improvisation, advice Disneyland and its guests have taken to heart, “Act on environment, and environment will act on you.”

How much meaning can we liberate from a narrative in the form of stories and other artifacts? is a question we should ask ourselves, in one way or another, at the beginning of every working day.

V. Characteristics of Stories and Other Artifacts

StoryBalls1They unfold in linear time, with a beginning, middle and end.

They are designed.

They are made for sharing.

They are repeatable.

They are authored.

They have texts.

They tend toward genres and formulas.

They are inhabited by a finite number of players.

They are iterative.

The provide context and structure.

They are mappable in conceptual, physical and/or virtual geography.

They are hierarchical. Characters and objects in them gravitate toward high or low status, events toward high or low importance.

They are ‘causative’ in two ways:

1)  Everything in a story happens because of something else;

2) They can cause predictable emotions and reactions.

In the sense that they are causative, artifacts are Newtonian.

VI. Characteristics of Narratives

NarrativeManifold3_bwThey have no beginning, middle or end.

They have infinite beginnings, middles and ends.

They are not bound by time, space or geography.

What is observed of them changes depending on the observer.

They can occupy two or more places in space at the same time–they happen here at the same time they’re happening across the room or the planet.

They are generative.

Themes are the ‘glue’ that hold them together.

They resemble the playing of a game by a vast number of players (think of the artifacts generated by a popular MMORPG and you get the idea) more than they do the dynamic between author and audience.

A narrative is non-causative, that is, everything is related, but how and why things relate depends on the environment and the players.

They emphasize thematic consistency over literalness.  There is no ‘right’ or ‘wrong’ way to explore a narrative.

Narratives are quantum phenomena.

VII. What’s the future of narrative?

In a complex communication environment, narrative, and the artifacts it generates, are the best way to resolve complexity, and in fact, this is what Gen Why? kids do extraordinarily well.  Their sense of narrative is unprecedented, and their personal narratives are the stars they steer their ships by.

In an interesting post on filtering, Tim Kastelle and John Steen explain that there are five kinds of filtering: Naïve, Expert, Network, Heuristic and Algorithmic, and, further group these five genres of filtering into two categories, Mechanical and Judgment-Based. That’s How we filter. Narrative is What we filter. Most people give no more thought to how they filter than Grandma gives to the air filter in her car. What they think about and act on, the way Grandma steered her Cadillac to a particular destination, is narrative.

The science around all this is still in its infancy. You can see glimmers of it in transmedia, massive multiplayer games, distributed production models, theme parks, social media, alternate reality games, activist brands, smart badges, business in China, remixes and mashups, augmented reality, micro-loans and the video of your dance in the musical, Hair.

As to what the future of narrative is, it’s a trick question, because there is no future to narrative.  Narrative happens in the Now. It is the world as we experience it in this second. This heartbeat. This breath.

The Future and the Past belong to stories. The Now belongs to narratives.

Like Disneyland, narrative is always in a state of becoming.

VIII.  Ze Zen

We are spider-like, connecting our webs and heeding their vibrations.

We are dowsers, feeling for the tug of an invisible stream.

Everything is a coincidence. This is not a coincidence.

When the story is ready, the storyteller will appear.

Is Social Useless?

Thursday, September 2nd, 2010

A response to Spencer Fry of Carbonmade, who recently posted a blog entry entitled: “Down With Social–Social is Immeasurable and a Waste of Time.”

Quantum1ASpencer, I agree to this extent:  The phrase ‘Social Media’ is so amorphous as to be essentially meaningless.  In fact, all media are social.  It’s like saying Wooden Tree, or Feathered Bird.

The most social medium is sexual intimacy, followed (if we’re talking relevance; preceded if we’re talking chronology) by meaningful face-to-face conversations, scaling out from there, and eventually reaching the nebulous netherworld of thoughtless Likes, meaningless Tweets and snarky YouTube comments.  Noise.  Cosmetic data with no emotional or meta resonance.

What’s usually ignored in conversations about Social Media platforms is the Science of Narrative.  Narrative is the force that makes media meaningful.  Narrative may not make the world go round, but it describes for us why and how it does.  It provides context for information that would otherwise appear as random.  The reason social messaging echos and evaporates is that it’s not connecting with a narrative.  (A hashtag or a mention does not a narrative make!)

The most relevant aspect of Social Media will turn out to be the lens it afford us with which to perceive narratives.  We are, I believe, at a stage in the history of narratology that parallels where physics was at the turn of the last century, when the science moved from the Newtonian to the Quantum.

Marketers who use social media as you have described it, as a fashion statement, are doomed to keep firing blanks at a target they cannot see.  They are using Industrial Aged models to engage in a Networked environment.  It’s like trying to split an atom with a pendulum.

Those who use it as a lens on narrative, will be able to direct ‘particles of meaning’ at the quantum narrative made visible by social technologies and capture the massive energy predictably released by these interactions.

Eight Empty Arguments

Friday, May 28th, 2010

EmptyGasTank1A friend of ours working inside a large U.S.-based organization marvels at how much time gets wasted on what he calls Empty Arguments.  Empty Arguments, he observes, result in too many unfocused meetings and conversations involving too many people, and require too much follow-up and clarification.

In exploring this theme with him, we came up with eight Empty Arguments that suck up bandwidth and limit a company’s potential to innovate, adapt, and act quickly on opportunity:

1.  Who’s in charge.

The quest for, and maintenance of, one’s status is one of the most prevalent and profligate business behaviors there is.  It results in wasteful games like that old standard, “Kissing The Boss’s Ass.”

In the improvisational model, who has high status in a scene depends not on one’s job title or institutional pedigree, but on the circumstances of the scene.  Leadership does not always have to come from the top.  It is as likely to emanate from the center, in the form of rapid consensus-building, or from the rear, in the form of decisive and enthusiastic support for a scene, a player or a productive game.

2.  Scapegoating (a.k.a. The Blame Game, a.k.a. It Wasn’t Me, a.k.a. I Never Got Your Email)

This Empty Argument is another classic time-waster, a purely political game that’s a huge drag on productivity.  In the improvisational model, teams succeed and fail together.  Everyone is in charge, everyone accepts credit, and everyone shoulders blame.

Just look at how much time and effort BP is spending on assigning blame for the disaster in the Gulf of Mexico.  President Obama made a good move yesterday by accepting full responsibility, a move designed to clear the air of this Empty Argument.  Edit. Done. Move on.  Whenever you, as a manager, sense any energy being devoted to scapegoating, edit the scene and move on.

3.  The Big Idea (a.k.a. The Killer Concept, a.k.a. The Gamechanger, a.k.a. The Moby Dick)

The quest for a Big Idea can turn into an Empty Argument in a three ways:  1) Stalking, capturing and processing a Big Idea can blind your team to other opportunities (this was an okay game on a whaling ship in the 1840s, not so much in the networked business environment of today); 2) so many people inside and outside the organization have to weigh in on a Big Idea that its original intention and power gets watered down or lost; and 3) the Big Idea will inevitably get divvied into a series of Little Ideas, so why not simply start with Little Ideas?—all of which will have the potential to morph into Big Ideas! Start small and build, don’t begin big and diminish!  Enhance, don’t dilute!

Focus on purpose and all your Little Ideas will align themselves with Big Themes.  Focus on process and Big Ideas will emerge organically.  Focus on people, because Big Ideas don’t change the game quarterly, people do, on a daily basis.  Big ideas come and go.  Purpose, process and people are the stars you can steer the ship by.

4.  The research.  Research is a snapshot taken in the past.  It can tell you a lot about where you’ve been but very little about where you’re going. It is a dial on the dashboard but is not a way of charting your course or predicting what the weather will be like in the future.  Research can inform a scene, but it should almost never be what the scene is about.

PalinHand15.  How to spin a story. Scripting, editing, re-writing, getting bottlenecked on approvals, and then spinning a narrative for your audience is a really Empty Argument. As much as I abhor her politics and her prideful ignorance, Sarah Palin gets a lot of credit as an improviser. The reason she can stay relevant and a beat ahead of the news cycles is that, unlike John McCain and most other politicians, she’s not scripting or trying to spin anything, she is relating to her environment in real time, in her own authentic way.  It drives the liberal news spinners crazy.  (President Obama does the same to the righties.)  Nosy neighbor?  Build a fence!  When Palin makes notes on the palm of her hand during a speech, the Ivy League-educated (I do not include Brown grads in this) grademaking machines in the liberal media try to spin it as “Doesn’t do her homework.”  Palin, however, knows intuitively that 90% of the people who see this image will have it made this move themselves.  We can relate.  The lesson:  Living your narrative is more effective than trying to live up to a narrative you’ve scripted, then convincing others to buy into it, too (see Woods, Eldrick “Tiger”).

6.  Labeling. In the Networked World, curation is an essential skill.  The ability to provide context for ubiquitous content is important, and should be an area of constant focus.  The Empty Argument here begins with the notion that everything has to fit into the known universe of the organization or brand, that there will be an institutional meme to deal with every anomaly.  In a networked environment, there are so many anomalies that this is an impossibility.  Don’t waste time arguing about how to label everything. This dampens originality and creative energy.  Approach every situation as its own anomaly.  Act first, label later.

7.   The platform. This is one of the newer Empty Arguments that have gone viral in large organizations.  Decisions about which technology platforms to use has become a high-stakes game that often involves tens of millions of dollars and countless hours of discussion and debate.  Here are a couple of reasons why platform Arguments are often Empty:  1)  There are too many platforms to assess with any certainty, thousands of them.  No one can be an expert in all of them.  For this reason, decisions about platforms often as not come from a personal agenda, and not from any qualified assessment of all the options.  2)  The platform is secondary to the narrative.  By arguing about platforms, a company is pulling focus from its narrative.  This is putting the cart ahead of the horse.  Performance has very little to do with platforms.  Great design is great design whether it’s computer-generated, hand-drawn or modeled in clay.  Narrative first, platform later.

8.  Who’s right and who’s wrong. When you script your narrative, there’s only one ‘right’ way to deal with a problem and every other way (see ‘Labeling’ above) is, by definition, ‘wrong.’ Improvisers understand that there’s always more than one way to solve a problem, and that the ability to collaborate and come up with original solutions to original problems is far more effective than arguing about who’s right and who’s wrong in any given scene.  Improvisers focus on whether or not behaviors are consistent or inconsistent with themes and environment.   This liberates all sorts of possibilities that aren’t present when the argument centers on right vs. wrong.

So…let’s put a cost estimate on these Empty Arguments:

The organization where our friend works, a relatively well-run company by American standards, employs 120K people around the world.  Figure 10K of them are managers who have a say in the direction of the company and its brands.  Our friend estimates that a third of a typical manager’s day (call it 3 hrs/day) is spent engaged in Empty Arguments.  That’s 30K management hours a day across the enterprise.  At an average cost per manager of $100/hr, that’s $3M a day, which equates to approximately $270M worth of wasted time per quarter!

Improvisation gives employees the ability to see and minimize the Empty Arguments listed here, and many others, too.   If the managers at my friend’s company can spend one less hour per day on Empty Arguments, it will save the company $1M per day, or $360M per year in resources that can be  put to better use.

That’s a lot of Empty.

The Difference Between Narrative and Story

Monday, April 19th, 2010

Gregg Morris a writer and narrative consultant based in Chapel Hill, North Carolina, attended the Smithsonian Conference on Storytelling this past weekend (#storycon #storytelling) tweeted @Bonifer with this question:

Investigate ’story’ & you will find enough definitions to make you dizzy. Have you formulated a definition for ‘narrative’? Thanks!

We appreciate questions that put the GameChangers fundamentals to the test, it’s good learning, and this is one question that had never been asked quite so directly as the way Gregg phrased it.  Because we at GameChangers are such self-proclaimed champions of (improvised) narrative, and because our work contrasts narrative and story, I should have a good answer for Gregg’s question, right?

Here’s what I came up with:

narrative: a flow of events connected to a theme.   story: the conscious ordering of these events to elicit meaning.

@greggvm tweets back :

@Bonifer Thank you sir! What a wonderful and succinct definition of both. #gamechangers

Here, in allegorical terms is the difference. Narrative is how Native Americans saw a river. Story is a fish caught from that river by a boy who gets named Big Fish by his tribe.River1_Sepia_Narrative

Today, a friend of ours, Natan Volkovich, wrote this in his Facebook status:

has walked the earth for 23 years. Looking back, my memories feel as but single frames in a long and lengthy film that has come to this precise moment. Running through in fast forward, I feel an awesome sense of fortune at having lived those frames and learned from their images. My gratitude goes out to all that have played an important role in shaping the movie that continues to piece itself together in my mind.

That is Natan’s story.  His narrative is the frame he’s standing in now…BigFishStory1




Paddles, Balls and Painted Dogs

Friday, April 16th, 2010

This one goes out to all the storytellers…

Ping Pong wasn’t perceived as a real sport until it became table tennis.  And now that it has its first sex symbol in Biba Golic, it has, let’s say, aroused a certain demographic that paid scant attention to it before.PingPongTableTennis1

The wild dogs of Africa could not be brought back from the brink of extinction until Greg Rasmussen renamed them ‘painted dogs’ (per Nick Kristoff in the NY Times).

And the art of storytelling won’t gain mainstream cred with MBA-educated managers and their brands until professional storytelling gets re-branded and re-positioned.  This came to me while I was reading about how  legendary story consultant Steve Denning changed his working vernacular so he could talk to his clients without them thinking they already knew it all.

Let’s begin by looking at the current status of storytelling in business.  Many managers will tell you that storytelling is too airy to feed the bottom line, or as Denning says, they think they’ve got their story covered.   And they do.  They have it covered.  As in they have a story and they’re sticking to it.  Bringing up the subject of storytelling can be a license to snark.  “Story?  Yeah, we got a story.  We sell our product as often as possible for more than it costs to make and deliver it.   We make our number.  We go get a a drink.  We live happily ever after until the next quarter.  The end.”

As we know, these perceptions cripple a brand.  When a story stops moving forward, it dies.  And when a brand’s story dies, the brand is sure to follow.  Here are three moves professional storytellers can make to break through the crippling perceptions.

1)  Shift the focus from ’story’ to ‘narrative.’ Narrative is our table tennis.  It is our painted dog.  Story is finite.  It has three parts, beginning, middle, end.  Narrative, by comparison, has infinite potential.  It is flow.  It is to organizations and brands what the Ohio River once was to the Shawnee Tribe.  The source of sustenance.  Stories are like the fish that come from the river and feed the family.  Narrative is the river.

2)  Share the narrative. In the networked world, brands can no longer script and control their stories the way they used to when there were only twelve or fifteen media channels for a manager to worry about.  And they can no longer operate on the false assumption that the story that works today is the same one that’s going to work tomorrow.  Today, brands have to find ways to participate in their customers’ stories.  They have to learn to share the brand narrative with customers.  That is a tectonic shift whose implications have just begun to surface in C-suite discussions and executive reading lists.

Sharing the narrative has many benefits.  (We’ve been listing them here for two years, check the archives for backstory.)  One of the big benefits is that narratives that result from collaboration with the customer energize a brand like nothing a brand can do on its own.  And thanks to the proliferation of media platforms, sharing the narrative has the potential to generate ‘positive unforeseen outcomes’ on a massive scale.

3)   Move from scripted to improvised narratives.  Shared narratives cannot be scripted, they have to be improvised into existence. There are too many players in the game to script for all of them, and make no mistake, each and every player plays a role. All it takes is one customer with a bitch and a big network to knock down your market cap like Bluto took out Popeye before he ate his spinach.  Improvisation is to narrative what spinach is to Popeye.  Scripted (and re-scripted and re-re-scripted) scenarios quickly fall out of sync with the customer audience.  Improvisation, by contrast, is about staying in the narrative flow. If you’re not in it, you’re out of it.  Eat your spinach!

Stories are the best way we have of simplifying complexity, of finding common ground.  They provide context that no technology or platform can. In a complex system, context owns.  Because business gets conducted in an environment that’s exponentially more complex today than it was yesterday, story is more important than ever.  But like everyone else does, we have to go about our work differently.  We’re not just storytellers, we are experts in the science of narrative.   We are Shawnee.  We are hot blondes armed with paddles and balls.   We are painters of dogs.PaintedDog1