What do Jif Peanut Butter and the commedia dell’artes of the Renaissance have in common? Both are improvised performances that are informed by suggestions from the audience.

A suggestion is the word(s) or idea(s) given by the audience to an improv group from which the group develops themes for a performance. Suggestions are important to improvisation because they make the audience an active collaborator in the show. Watching a group springboard from a suggestion into an exploration of themes inspired by that suggestion is one of the most engaging aspects of an improv performance. It engenders a natural rapport between audience and performers, and gives the crowd a rooting interest in the outcome of the show. After all, if something is our idea, we want it to be good.

The business improviser also acts on suggestions from the audience. The purpose is the same: to bring the audience into active collaboration on your performance and give it a rooting interest in your success.

In the commedia dell’artes, an early form of improvised theater, small troupes of performers traveled from town to town in Italy and central Europe, giving spontaneous shows on street corners. These troupes used satire as a way of appealing to the locals’ sense of humor. Before the show began the performers would gather as much information as they could about the town and its people. Who the bigshots were. The name of the constable. The concerns of the citizens. The performance would then arise organically from this ‘conversation with the audience’. Because the troupe had been given useful information and invariably had a repertoire of stock (usually masked) characters that figured into the life of every small town, they could perform scenes that hit home with the audience.

Entrepreneurs and business executives like Jim Stengel, the Chief Marketing Officer for Procter & Gamble, maker of Jif peanut butter and a hundred other familiar consumer brands, understand that brands in the Networked World are, in effect, improvisational performances for the marketplace, and spend much of their strategic focus ‘listening to the community describe itself’. These days marketers like Stengel call on their brands to reflect to an unprecedented degree what the community is saying. A multi-billion-dollar company like Procter & Gamble and a centuries-gone commedia dell’artes company from Italy have this same vital fact of life in common: The success of each depends on how adept they are at acting on suggestions from their audiences. In business, the community describing itself instigates what I call an Umbilical Loop of interactions between audience and performer by which brands are built and sustained in the marketplace.

Business-related suggestions are usually complex and come in a multitude of forms via many channels and, if the organization is wired at all, in massive volume. On the other hand, sometimes suggestions can be slap-you-in-the-face simple.

In 1998 Dr. Taryn Rose was an orthopedic surgeon practicing in San Francisco. Her patients included quite a few stylish, shoe-loving women who frequently complained to Dr. Rose about and needed treatment for foot pain – pain caused by those stylish shoes. Dr. Rose, too, wore fashionable shoes, and her feet would suffer during the long hours she spent building her practice. The complaint was so chronic that Rose took it as a suggestion from the audience. From the suggestion of ‘hurting feet’, the entrepreneurial physician arrived at a theme of ‘comfortable fashion’ and began designing shoes that appealed to her audience’s sense of style and her doctor’s sense of good health. Suffice it to say that Rose no longer practices medicine. Today, she is a well-documented business success story, the founder and CEO of Taryn Rose, Inc., which in 2007 will enjoy retail sales worldwide in excess of $20 million.