Posts Tagged ‘Marketing’

Zero History Lessons

Friday, November 12th, 2010
William Gibson

William Gibson

Where trajectories of fashion, business, government and technology will someday intersect, William Gibson is already there, reporting back in mindbending detail.  His novels are, for me anyway, like books of code, densely-clued mysteries about the near future, that challenge a present-day intelligence to unravel them.  Here is one clue that gets dropped over and over again in Gibson’s newest novel, Zero History:

In the future, improvisation is a must-do.

Page 135:  “Doing it, as a pickpocket had once advised him, as if it were not only the expected but the only thing to do.”  The improvisation:  When you invest in your scene, the scene makes choices for you.  ‘Doing what’s expected’ is someone else’s script for you, it’s a voice in your head that’s not even your own.  ‘Doing the only thing to do’ is the feeling that you are in tune with everyone and everything around you.  It is acting on the clarity of one’s intuition instead of  obeying the voices stored in the RAM of one’s rational mind.  Just don’t be using your new-found powers to pick pockets.  Not all improvisation is put to work for the good of the team.  Beware the bad game!

Page 171:  “THE ORDER FLOW” (Chapter title.)  Gibson’s characters talk about “the inability to aggregate the order flow”—the sum of everything being bought and sold around the world at any given moment in time—as being the dynamic that keeps markets alive.  “Stability’s the beginning of the end,” says the character of Milgrim, a high-level intuitive, quoting an even more intuitive base jumper named Garreth.  “We only walk by continually beginning to fall forward.”  The improvisation:  Always fall forward, never stand still.  Turn fails immediately into positives.  Embrace flow.  Stasis—a static state—is the enemy.  Harness chaos with structure.  Subvert structure with flow.

ZeroHistory1Page 202:  Garreth talking about whether a phone call that’s crucial to their fates will happen or not:  “Either way, we’ve moved it forward.”  The improvisation:  ‘Something happening’ and ’something not happening’ are both opportunities to move your scene forward.  Don’t worry about what will or won’t happen, do something with whatever happens.

Page 225:  “You’re just doing this to see what happens,” says Milgrim.  The improvisation:  Do something and see what happens.

Page 234:  “…some kind of London PR hive-mind thing,” says a character named Heidi, a biker chick who uses taser-tipped darts as her weapon of choice.  “Wires are hot but there’s no actual signal.  Kind of subsonic buzz.”  The improvisation:  This is a description of the group mind.  Nothing perceptible is communicated.  What the group needs to know is simply, without ever being consciously transmitted, already there, waiting to be shared.

Page 319:  “Follow the accident.  Fear the set plan,”  says Garreth.  “I thought you loved plans,” says Heidi.  “Love planning.  That’s different.  But the right bit of improv makes the piece.”  The improvisation:  Think of your process as a series of scenes, in Gibson’s lingo, ‘pieces.’  Preparation is more important than planning.  Planning goes out the window in the first few beats of your scene, but preparation will be there for you throughout.

Zero History also has juicy insights into the future of marketing and brand strategy, which I’ll post separately.

Now go do something to see what happens.

How to Get Hired When Your Life Depends on It

Tuesday, February 3rd, 2009

I’ve noticed it, and if you’ve driven past a Home Depot lately, you’ve probably noticed it, too:  A surge in the number of day laborers looking for a gig.  On the occasional morning I drive past the Home Depot at Sunset and St. Andrew Street.,  I see 40 or 50 men waiting outside the the entrance to the parking lot, hoping to get hired for the day.  One day last week, I stopped to talk to them.  It was sort of an unintentionally mean trick on my part.  They of course wanted me to hire them, and that was not my aim.

HomeDepot1

My aim was to learn what kind of strategies these men use to get hired.  After all, what could be a more honest scene than one that has to be productive if a player wants to eat that night?  When lives literally depend on one’s behavior, how does one behave?  This is obviously far from scientific.  I draw no firm conclusions from it, and neither should anyone else.  But everything, even five minutes talking with day laborers outside a Home Depot, is a learning opportunity if you are open to it.

In my brief and chaotic encounter with the day laborers on the sidewalk in front of the Home Depot, here’s what I learned: (more…)

6 Minutes

Monday, March 3rd, 2008

When I saw CBS promoting a 60 Minutes interview with a Pentagon official who called something a ‘”gamechanger,” I went to the CBS website to see what was up. Minding the brand, dontcha know.

60Min1

Turns out the Pentagon offical is Sue Payton, the Assistant Secretary of the Air Force, and the gamechanger she’s talking about is a ray gun, a weapon the military calls the Active Denial System (ADS). I have read enough comic books and seen enough Star Trek to know that any kind of ray gun (or phaser) is automatically a gamechanger. No questions asked. When a ray gun shows up in the scene, something is going to change soon. So I agree 100% with Sue Payton. (more…)

Big Little Gift

Wednesday, October 24th, 2007

OBJECTIVE: A Heineken.

ENVIRONMENT: A Southwest Airlines 737 going from Salt Lake City to Reno/Tahoe. Full flight. Early evening.

ROLES:  My friend Martin Gastanaga and a Southwest Airlines flight attendant.

RULES:  Normal commercial airline procedures apply (Martin’s not already drunk, he’s of legal drinking age, etc.)

SCENE: Martin asks for a Heineken.  The flight attendant hands him the beer.  He offers her a twenty.  She doesn’t have change.  Without hesitating, without missing a beat, she keeps wheeling her cart up the aisle and says,”This one’s on me.”

What a great gift that flight attendant gave on behalf of the Southwest brand! Think about it. (more…)