Posts Tagged ‘Management’

The Mighty And

Monday, November 29th, 2010

Yes“Getting to yes” is a popular phrase among business managers. (It is the title of a 1981 book by Harvard professors, Roger Fisher and William Ury.  A 1991 re-issue added an author’s credit for the original editor, Bruce Patton—apparently it took the authors ten years to get to Yes).  The book dealt with negotiating tactics, and spent a record number of weeks on the Business Week best-seller list.  Over the past 30 years, the book’s title has taken on a lot of meta meaning among managers:  Close the deal.  Don’t take “no” an answer.  Get ‘er done.  Reach agreement.  Earn eyeballs.  Satisfy the customer.

In a networked environment, it’s easy to get to Yes.  Anyone can say Yes to anything.  One could make a pretty good case that in large networks, especially when it comes to innovation, there’s an epidemic of ‘yessing,’ paralleled by an equally virulent epidemic of doing nothing about it.  This is a kind of safe harbor, an advantageous position for piggybacking on successes (”A big fan from the start.”) and distancing oneself from failure (”Not taking the hit for that mess.”)

As a description of a particular point in time, “Getting to yes” is fine (and the 1981 book has still-relevant advice for negotiations and sales).  “Yes” does not, however, describe a process.  It’s a status:  Thumbs up.  Good to go.  Roger that.  A big 10-4.  As a status it is, by definition, static.  And “static,” in a dynamic environment like the one in which business operates today, is death.And

By contrast, “Yes and,” a basic building block of improvisation, describes a process, an obligation by every player in the game to contribute, and actively build on the reality of the moment.  In terms of process, “Yes” is the icing. “And” is the cake.  “Yes” may get all the credit, but “and” does the work.  “Getting to and” invokes participation.  It demands collaboration.  It results in extension of ability and expansion of possibility.  “And” moves the narrative. It unlocks the adaptive processes demanded by a networked world.  Adaptation means movement.  And movement is life.

To live, to grow, to seize the potential of the moment, don’t make things good.  Make them better.

Improvise (Don’t Script) Your Training Scenarios

Sunday, November 16th, 2008

I sometimes answer business-related questions on LinkedIn that can be addressed with the principles of improvisation. This is one in a series of responses that was deemed ‘Best Answer’ by the questioner…

THE QUESTION: I have to run a workshop for a top management team that has recently adopted a new highly matrixed structure. As a result, there is a challenging amount of interdependence and ambiguity. While they have an understanding of the structure, very little work has been done on how it will operationalize, what operationalizing it will mean etc.

One of the activities I want the group to undertake is a scenario building exercise where they will build potential scenarios that will arise in the future, and then based on the scenarios, evolve in advance, an appropriate response to the scenario.

I have never run a Scenario Building activity before. Would appreciate if you could share:

a. A process for how to run it
b. Tips/Techniques
c. Do’s/Don’ts
d. Any other advice/input

Thanks in advance!

Gurprriet Siingh

THE ANSWER: The ‘highly matrixed structure’ you describe, Gurprriet, is in fact one small subset of a much more complex environment in which this management team will perform — and that is the Networked World. Because of the fluid, incredibly complex nature of these networks-within-networks, it is both impractical and impossible to run scenarios that can accurately predict any particular outcome. By the time you have created the scenario, run the scenario, analyzed the outcomes, then ratified and codified the outcomes, the environment will have changed, rendering the results irrelevant and passe’. (more…)

Vaillancourt’s List 2.0

Thursday, June 19th, 2008

Vaillancourt1The extraordinary improviser, Paul Vaillancourt, gave me a list of sayings that have been compiled and passed around the improv theater community over the years. The legendary teachers, Mick Napier and Del Close, get some of the credit, though the exact origins of these are as hazy as the roots of any folk wisdom. Here is the second in a series of sayings from what I call Vallaincourt’s List, with my extrapolations in italics: (more…)