Posts Tagged ‘Improvisation’

Boje

Wednesday, November 16th, 2011
Dr. David Boje, the 'Einstein of Story'

Dr. David Boje, the 'Einstein of Story'

This morning, I’m wrapping up a visit with Dr. David Boje, who’s on the faculty of the business school at New Mexico State University. Boje’s work focuses on storytelling and its effect on business (huge!) I participated in two of his classes, one undergrad, one for PhD candidates, in which we explored what he calls the Quantum Physics of Storytelling and its relationship to improvisation. We found all kinds of connections and I think we both came away from the experience feeling there’s  lot more to be discovered and explored in this realm. Improvisation is the ‘trigger mechanism’ that can release the quantum energy (and meaning) stored in stories. Boje’s work provides the framework for the process and the empirical evidence of its outcomes. We’ll leave it at that for now. Very excited to see where this scene goes, and how it can help GameChangers’ clients!

Leave it to Jobs

Thursday, July 21st, 2011

Over the past three and a half years at GameChangers, we have gone through Cirque du Soleil-like contortions  to explain improvsiation and its value to business in the Networked World.

We have defined it as “A process for producing consistently positive outcomes from unforeseen circumstances.” We call it “serendipity by design.” “A game, a theme, and an exploration.” “Collaborative problem solving.” “Acting on environment and letting environment act on you.” Listening, Learning and Transformation.” “Agility + Ability.” “Freedom within Structure.” “Creating a cosmos out of chaos.” “Openness to opportunity.” “The Big Yes-And.” “Flexible Vision.” “How Tina and Amy Got Their Grooves,” and “Not comedy.”  Among others.

Leave it to Steve Jobs, interviewed in The Pixar Story, Leslie Iwerks’ 2007 feature documentary, to phrase it with the assured elegance of an Apple design.”Unplanned collaboration” is the phrase he uses.

“We wanted a place that would encourage unplanned collaboration,” said Jobs in describing the design of Pixar’s new studio. He repeatedly cites this this as the architecture’s objective.

He didn’t connect this phrase to improvisation, per se, but it’s as good a definition as we’ve heard. Improvisation is unplanned collaboration. And even though it’s unplanned, it’s all part of the design. In the architecture of improvisation, you fully expect to run into someone unexpectedly. When you do, you are prepared to exchange information, find an agreement, and build a scene together or continue one that had begun earlier. You expect that others might jump into this scene with you, and you are prepared for anything they might add. Through this process, in thousands upon thousands of such unplanned increments, each filled with its own unique potential to be productive, you move your narrative forward.

It’s hard to imagine a better case study for the value of improvisational design than Pixar’s studio, or a better model of what it means to be a GameChanger than Steve Jobs.JobsCirque1

Jobs also said it took ten years for Pixar to make any money. We’re just going to ignore that one. Play on.

Is Your Outfit like Prince Harry’s?

Monday, June 27th, 2011

As a former drum major for the Jasper (Indiana) High School Marching Wildcats, and a former member of Notre Dame’s famed Irish Guard, I am a more-than-casual observer of ceremonial garb. Been there. Wore that. It was impossible to avoid images from the recent Brit Royal Wedding, and with my background, it was hard to ignore Prince Harry’s deal that day. There haven’t been so many knots and braids in one outfit since the Throne kept a hangman on the payroll. Check it:PrinceHarryOutfit1We are always looking for metaphors that convey the value of improvisation in business, and this is a biggie, because Prince Harry’s outfit is the exact opposite of improvisation. It is the result of centuries of scripting, hierarchical thinking and deeply coded institutional memory. And it prompts a good question: In what ways do yours and your organization’s communication practices resemble Prince Harry’s outfit? (And what are you going to do about it?)

Are your epaulets–whatever you ‘carry on your shoulders’–tied so heavily to obligations that it causes you to bend over in your carriage with eyes down instead of keeping your spine straight, and your vision up the road? Look at those braids and ropes latticed into Harry’s epaulets! They used to pay Houdini big money to escape from messes like like that.

What kind of collar do you wear? Is it stiff and tight like Harry’s ? Does it restrict your range to the ‘Voice of the Monarchy’ that His Hankness has been taught to repeat? Or is it loose and open, so that your voice can express all the colors and range of the voice of an opera star like Juan Diego Flórez?

Does your outfit sport ribbons and medals that require a degree in Heraldry to interpret? Or do you walk into scenarios unadorned, prepared to adapt to whatever best suits the situation and the problem at hand?

And speaking of hand…does your outfit give everything and everyone the white glove treatment–no dirt, and no skin except for a penny-sized patch in the fat of your palm? Or is your sense of touch free to achieve its full potential? In a digitally-mediated world, touch is a hugely appreciated experience.

If you put a lid on your outfit, do you do it in an old-school marching band style like the unfortunate Harry, who presumably had no choice in the matter? Or do you make it a lid that people might actually choose to wear themselves? Can you imagine a non-Halloween event where you’d want to wear a lid like Harry’s?

Now..in contrast with the Best Man’s outfit, take a look at what Pippa Middleton, the Maid of Honor, is wearing:HarryPippa1

Everything about Pippa’s outfit contrasts with Hank’s. It is open, subtle, simple, and elegant. For such a momentous occasion, it is surprisingly casual. Most of all, what comes through is the personality of the wearer. There’s nothing in its design to distract us from her Pippa-ness, which is downright lovely, even the tension around her mouth, which says she’s putting up with the pomp, maybe she’s even amused by it, but she’s not reveling in it.

Who’s playing a role and who is showing character?  Who is trapped in the past and who is living in the moment? Who is free to move, and who is tied down by an institution? Who’s going to look good in shoes or barefoot? Who could go for a swim without drowning? Whose attire wouldn’t damage you physically you if you slow dance together?

Improvisation results in an outfit like Pippa’s, one that best suits the occasion, and shows you in your best light.  A totally-scripted outfit like Harry’s sits around in the closet, waiting for an occasion to suit it. That’s a lot of overhead. Unless you’re His Royal Highness Prince Henry of Wales, you probably can’t carry it. And even if you can, why would you want to?

It was like this, see...

It was like this, see...

Sevanne

Monday, February 28th, 2011

On February 20 in New York City, Jonathan Franklin, author of 33 Men, the new book about the rescue of the Chilean Miners, and I rehearsed Where Are You Stuck?, the new GameChangers program based on our shared observations of the rescue.  His observations are anecdotal, and chronicle the story of what happened before and during the rescue.  Mine are technical, and cite the way in which improvisation informed the process.

The WAYS? menu consists of 15 game-oriented activities inspired by the rescue.  A half-day WAYS? workshop will be comprised of  eight of these 15 activities, of which the client chooses six; two activities, the first and last, are ‘requirements.’  Our first WAYS? engagement is March 2 in Miami, for 120 executives from a large manufacturing company that is restructuring its processes on a global scale.

Because we had only one day to rehearse in person prior to March 2 (Franklin is currently on a worldwide book tour), we hired a coach, Sevanne Kassarjian, to guide and focus our work in New York.  Two ‘applied improvisers,’ Zohar Adner and James Tossone, along with Heather Soldania, a Masters student at USC’s Annenberg School of Communication who happened to be in NYC last weekend, joined us for part of the day.  Jonathan’s wife, father and three-year-old daughter, Zoey, also sat in for part of the day at the Ripley Grier Rehearsal Stages where we were rehearsing.  Zoey even participated in one of the activities, in which her job was baking cakes in a high-speed oven.

It was a good day.  We made huge strides toward getting the program ready.  Sevanne is terrifically focused.  She relentlessly probed and pondered the experience from every perspective.  Her work demonstrates how an improviser can play many roles in quick sequence, always through the essential truth of one’s character.  During our collaboration, she played the roles of Gentle Encourager, Stern Critic, Logistics Manager, Playful Mom, Erudite Intellectual and Fellow Improviser, to name just a few of the hats she wore.  Through it all, she was always the brilliant individual we now know as Sevanne.

Sevanne’s work is itself a microcosm of why improvisation is an essential skill for managers in a Networked World.  A job title is just that, a title.  Sevanne’s job title last week was ‘Coach.’  That title did not define the many ways in which she supported us.  Simply put, she did what was best for the scene, in each and every moment.  Given the gift of improvisation, so can you and your organization.

Play on!

Sevanne Kassarjian (Jonathan Franklin in b.g.)

Sevanne Kassarjian (Jonathan Franklin in b.g.)

Revolution 2.0

Thursday, February 10th, 2011

We don’t normally delve into politics here, but what’s happening right now in Egypt is too universally relevant to ignore.  So park your politics at the door and drink up…

WaelGhonim1

Wael Ghonim

Wael Ghonim, Google’s marketing manager for the Middle East and North Africa, had been held captive by the Egyptian government for 12 days.   Recently released, he has been doing interviews describing what’s going on his country in which he describes it as an internet revolution, ‘Revolution 2.0′  is the name he has given it.  Here’s a 5-minute CNN interview with him (sorry for the link out, embedding has been disabled).

‘Revolution 2.0′ is a classic example of how a scene breaks down when a leader doesn’t share the narrative with a team.  It doesn’t matter whether the scene plays out over 30 years, as with Mubarak’s reign, or whether it’s the duration of your company’s offsite, the dynamic is the same:  Scenes in which one player tries to script and control the narrative are doomed to fall apart in a networked environment.

Not that I’m putting myself in the same lame league as a world-class scene hog like Hosni Mubarak, but ’scripting’ is my own biggest challenge as an improviser performing on stage.  For much of my career, I got paid for telling stories.  I made a career out of coming up with ideas that others on my team were tasked with implementing.  I led by articulating a vision that others would follow.

And then…

Through improvisation I have come to see that when you participate in a narrative without controlling it, the stories tell themselves.  I understand now that collaboration is the shortest path to implementation.  I realize that vision is only as good as what you can see in the moment, and that the best leadership is actually skillful following in disguise.

‘Revolution 2.0′ is a demonstration of the power of a shared narrative, and a global referendum on what leadership will look like in the Networked World. The Egyptian narrative belongs to the Egyptian people and the harder Hosni Mubarak works at controlling it, the more obvious this fact is going to become.

(UPDATE:  AT 8 AM PST ON FEB 11, 2011, HOSNI MUBARAK RESIGNED.  THE PEOPLE OF EGYPT ARE OVERJOYED.  CONGRATS TO WAEL GHONIM AND ALL EGYPTIANS ON THE END OF A BAD SCENE AND THE BEGINNING OF A NEW ONE!)

Ngrams

Wednesday, January 5th, 2011

Google Labs, ever exploring the syntax and context of language, offers an algorithm it calls NGram, which maps the frequency of words or phrases in books published from 1800 to the present.   I Ngrammed a few words to see what kind of trajectory the app would plot.  Here are some of the results:

‘Happiness’ seems to have peaked in 1820.  The next few years will determine whether it’s making a comeback, or continuing its downward trend.  Relative to the results of other queries, this is a smooth curve, which suggests that we can only see the change in frequency over long periods of time.  We don’t notice that ‘happiness’ is less frequent from one year to the next, but it is.NGram_Happiness

You can also plot multiple comma-separated words or phrases on an Ngram.  In this graph, we see that ‘good’ (blue line) fluctuates over time, while ‘evil’ (red line) is constant.  This suggests that if ‘good’ and ‘evil’ were investments (which in a way they are) good has more upside, while evil offers a low but predictable yield over time.Ngram_GoodEvil

But then there’s this:  ‘Virtue’ is the blue line; ‘Vice’ is the red.  No doubt about what sells.Ngram_VirtueVice

‘Improvisation’ shows a steady upward curve, with spikes up and down in the last 7 years.  Based on the 200-year trajectory, we are due for an even bigger upward spike in the near future.  Let’s ride that wave!GoogleNgram_Improvisation2

Here’s the Ngram link. Play with it!  NGrams are useful for observing how ideas fluctuate over time in terms of their significance and meaning.  When expressing your brand’s narrative, it is wiser to invest in trajectories than it is to take positions.  What’s trending today on Twitter is a position.  The events that led to the trend are its trajectory.

The Mighty And

Monday, November 29th, 2010

Yes“Getting to yes” is a popular phrase among business managers. (It is the title of a 1981 book by Harvard professors, Roger Fisher and William Ury.  A 1991 re-issue added an author’s credit for the original editor, Bruce Patton—apparently it took the authors ten years to get to Yes).  The book dealt with negotiating tactics, and spent a record number of weeks on the Business Week best-seller list.  Over the past 30 years, the book’s title has taken on a lot of meta meaning among managers:  Close the deal.  Don’t take “no” an answer.  Get ‘er done.  Reach agreement.  Earn eyeballs.  Satisfy the customer.

In a networked environment, it’s easy to get to Yes.  Anyone can say Yes to anything.  One could make a pretty good case that in large networks, especially when it comes to innovation, there’s an epidemic of ‘yessing,’ paralleled by an equally virulent epidemic of doing nothing about it.  This is a kind of safe harbor, an advantageous position for piggybacking on successes (”A big fan from the start.”) and distancing oneself from failure (”Not taking the hit for that mess.”)

As a description of a particular point in time, “Getting to yes” is fine (and the 1981 book has still-relevant advice for negotiations and sales).  “Yes” does not, however, describe a process.  It’s a status:  Thumbs up.  Good to go.  Roger that.  A big 10-4.  As a status it is, by definition, static.  And “static,” in a dynamic environment like the one in which business operates today, is death.And

By contrast, “Yes and,” a basic building block of improvisation, describes a process, an obligation by every player in the game to contribute, and actively build on the reality of the moment.  In terms of process, “Yes” is the icing. “And” is the cake.  “Yes” may get all the credit, but “and” does the work.  “Getting to and” invokes participation.  It demands collaboration.  It results in extension of ability and expansion of possibility.  “And” moves the narrative. It unlocks the adaptive processes demanded by a networked world.  Adaptation means movement.  And movement is life.

To live, to grow, to seize the potential of the moment, don’t make things good.  Make them better.

Giving It Up for Teachers

Monday, October 4th, 2010

I started this as a Facebook status update, and it got way out of hand, so in the neverending effort to Use All Parts of the Buffalo…

People get lucky in all sorts of ways.  I’ve always been lucky with teachers.  My teachers, it always seemed to me, performed at a high level.   They inspired me.  How?  They had great energy, and enjoyed what they were teaching.  Their senses of humor were intact.   They connected the gifts they gave us to a larger world, they cracked open doors that many of my friends and I eventually walked through.

I recite the names of my K-12 teachers to myself, like a person might go over the names of relatives in a family tree or a litany of saints to invoke a certain kind of contentment about one’s path:

Lena Bonifer (my grandma), Sister Francille, Evangeline McDaniel, Henrietta Allen, Sister Augusta, Henrietta ‘Sparrow’ Spink, Ken Dudine, Emil Dischinger, Dimp Stenftenagel, LINDA ROHLEDER (especially Linda Rohleder!), Sister Aloysius, Barry Bird, Gene Keusch, Vincent Arvin, BILL BASSLER (especially Bill Bassler!), Hershel Zehr (”I can solve the time zone issue.”), Del Steinhart (”This is how a brick wall moves during an earthquake.”), Cabby O’Neill (’We don’t live in a democracy, we live in a representative republic!’), Pete Gill, Dave Leuking, Ray Minton, Jerry Brewer, Jack ‘Bulldog’ Leas, Don Hayes, Mary Ann Hayes (favorite historical character:  Eleanor of Aquitaine, wtf??!!), Mel Menke, Ed Schultheis, Rex May, Ray Cox, Ed Haller, Don Gamble, Paul East, Aloysius Mathias Alonzo Curabin Schuler–and can’t forget our school bus driver for eight years, Harold Diddleburger (Bus #3 Ruled!)  I have funny stories and loving memories of you all, God bless you wherever you are!

About the CAPITALIZED:

Linda Rohleder, my sixth grade teacher, wanted great things for us.  She was always bringing up and getting us involved in learning that had to do with the Astronauts, Vietnam, the Optimist Club Speech Contest, the County Spelling Bee, Fast Food, Fashion, Charles Dickens, Indiana State University and a hundred other ideas about the world that cracked doors.  Never mind the finger, she did not permit her students to even give one another a thumbs-down gesture.  Rumor was that she and Don the Bookmobile Driver had a thing going on.

Bill Bassler was my high school Latin teacher for three years.  He showed me how there’s life in everything if you know where to look, even in a supposedly dead thing like the language of ancient Rome.  When he was guiding us through The Aneid or Julius Caesar, a Coca Cola ad written in Latin, or a Roman kid calling out to his buddy to come play, (“Yo, Publius, what are you doing?!”), you were there, living it right along with him.

My lucky streak continues to this day, with my teachers in improvisation, music and the various languages of new media.  Jason Pardo, Aaron Krebs, Sarah Gee, Lonnie ‘Meganut’ Marshall, Craig Cackowski, VIRGINIA KUHN (especially Virginia Kuhn!) and a dozen others have given gifts I’ll be a lifetime repaying.   I’d rather have the good fortune of knowing and studying with these people than win a hundred lotteries.

I was thrilled to find this photo online, taken last year, of some of my high school teachers.  From left:  Bill Bassler; Aloysius Mathias Alonzo Curabin Schuler and his wife, Rosina; Mary Ann Hayes behind the ribbons; Don Hayes; Del Steinhart

I was thrilled to find this photo online, taken last year, of some of my high school teachers. From left: Bill Bassler; Aloysius Mathias Alonzo Curabin Schuler and his wife, Rosina; Mary Ann Hayes behind the ribbons; Don Hayes; Del Steinhart

JetBlue Scene

Monday, August 30th, 2010

Jeremy Redleaf, one of the new physicists of the narrative form and the creator of this brilliant siteOJN1initated the scene when he sent me this emailJBJeremy1

about this JetBlue adJetBlue1

which is anchored by copy that saysJBJeremy2In my role of Commentor On All Things About Improvisation in Business, I responded to Jeremy’s email with this GameChangers postJBGameChangers1in which i point out that ‘the first rule of improv’ if there even is such a thing, which itself is debatable, is not to say ‘yes’ but to say ‘yes and.’   ‘Yes’ is a state of mind.  ‘Yes and’ is action.  The most fertile ground in the world is useless until it’s planted.  ‘Yes’ is the ground.  ‘And’ is the seed.  My blog post inspired Jeremy…JBJeremy2C

Posi-ffiti!  Yes!  I love threads like this.  As usual, I’d tweeted a link to my blog post. I decided to yes-and Jeremy by calling JetBlue’s attention to its error with a Tweet.  I was able to Google their CMO, Marty St. George and find his Twitter account.  JBTweet2To Marty’s credit, he tweeted back within 15 mins.  This already puts @martysg and JetBlue way ahead of most CMOs in brand narrative game.  It also tells me that this is one vigilant, sensitive cat.  Dude’s running it like Ochocincomartysg1

here @martysg commits the improvisation error of denying.  He does this by being vague–what does “if you said ‘no quotation marks’ I might be with you” mean, anyway?–and acting as if I’d accused him of misquoting ‘John’, and seems to be saying that the mistake is not theirs, but mine, for calling them out on the wrong thing.  I responded by suggesting the ‘Posi-ffiti’ gameJBTweet3

and further suggested how to initiate the game…JBTweet11

@martysg blocks the game… martysg2By acting as if I’d said something I hadn’t–that ‘The Posi-ffiti Game’ would have to be played without ‘John’s’ permission–Marty kills the scene.  This was probably his intention.  He also implies that quoting people without their permission is MY style.  In one statement, he refuses my gift and pimps my character.  Nice.  This is classic old school management style, a familiar corporate game I call, “Parry and Thrust.”  It’s played  by stalling, and staying non-committal (”Hm…if….I might…”) and then landing a knockout blow (”Do something unethical?  Not us.  YOU maybe.  Not us.”)

Look, everybody understands that a CMO like @martysg will not alter an ad campaign because some nitpicker tweets him about the word ‘and’ in an ad.  Like I said, he gets credit for being open enough to have the conversation in the first place.  This is more responsiveness from a tweet than you’d get from 90% of all the CMOs in the world.  It is, however, short of the kind of action a person would get from an improvisational brand like Southwest Airlines.  Furthermore, what happened when @martysg did respond is precisely the point of my blog post.  The conversation didn’t go anywhere because Marty St. George ‘yessed’ and he did not ‘and.’

How might Marty have yes-anded?  Anyone who’s gone through a GameChangers workshop can give you a dozen games that would be more productive than ‘Parry and Thrust.’

The good news coming out of this exchange is that all is not lost.  Jeremy Redleaf has a new job description for OddJobNation: “Posi-ffiti Artist.”

To an improviser, Lost is just the first step on the way to Found.

Just Say Yes And

Friday, August 27th, 2010

Our friend, Jeremy Redleaf, founder and star of the brilliant website, OddJobNation, sent us a photo he took on what looks like a New York City subway train, with the question, “Has Jet Blue been GameChanged?”JetBlue1

Umm.  No.  It has not.  Here’s why:  There’s a mistake in the ad copy.  The first rule of improv is not saying ‘Yes’…it’s saying ‘Yes and.‘  ‘Yes’ is only half a conversation, an agreement without an addition.  The word ‘and’ holds the power, because it merges the realities of two players into a new reality that can be shared by both.

When two players ‘Yes and’ one another, they’re not expressing different versions of reality, competing viewpoints, or two different versions of the truth…they’re co-creating a new reality.  This is why ‘Yes and’ is such a powerful statement and ‘Yes’ gives away power without generating any of its own.

While we support any move in the direction of improvisation as a professional practice–as this Jet Blue ad seems to want to do–it’s maddening when some ad copywriter misstates the practice like this does.

‘Yes’ without ‘and’ ???

To an improviser, it’s like Macaroni without Cheese.

Like Woody without Buzz.

Like Yin without Yang.

And, unfortunately for the people who spent the money for this ad, it’s like a Jet without Blue.

Walt Disney used to call it ‘plussing.’  Don’t just agree with me.  Tell me something I don’t know.  Add useful information.  Give gifts.  Move the scene forward.

John S., are you listening?