Posts Tagged ‘Gifts’

JetBlue Scene

Monday, August 30th, 2010

Jeremy Redleaf, one of the new physicists of the narrative form and the creator of this brilliant siteOJN1initated the scene when he sent me this emailJBJeremy1

about this JetBlue adJetBlue1

which is anchored by copy that saysJBJeremy2In my role of Commentor On All Things About Improvisation in Business, I responded to Jeremy’s email with this GameChangers postJBGameChangers1in which i point out that ‘the first rule of improv’ if there even is such a thing, which itself is debatable, is not to say ‘yes’ but to say ‘yes and.’   ‘Yes’ is a state of mind.  ‘Yes and’ is action.  The most fertile ground in the world is useless until it’s planted.  ‘Yes’ is the ground.  ‘And’ is the seed.  My blog post inspired Jeremy…JBJeremy2C

Posi-ffiti!  Yes!  I love threads like this.  As usual, I’d tweeted a link to my blog post. I decided to yes-and Jeremy by calling JetBlue’s attention to its error with a Tweet.  I was able to Google their CMO, Marty St. George and find his Twitter account.  JBTweet2To Marty’s credit, he tweeted back within 15 mins.  This already puts @martysg and JetBlue way ahead of most CMOs in brand narrative game.  It also tells me that this is one vigilant, sensitive cat.  Dude’s running it like Ochocincomartysg1

here @martysg commits the improvisation error of denying.  He does this by being vague–what does “if you said ‘no quotation marks’ I might be with you” mean, anyway?–and acting as if I’d accused him of misquoting ‘John’, and seems to be saying that the mistake is not theirs, but mine, for calling them out on the wrong thing.  I responded by suggesting the ‘Posi-ffiti’ gameJBTweet3

and further suggested how to initiate the game…JBTweet11

@martysg blocks the game… martysg2By acting as if I’d said something I hadn’t–that ‘The Posi-ffiti Game’ would have to be played without ‘John’s’ permission–Marty kills the scene.  This was probably his intention.  He also implies that quoting people without their permission is MY style.  In one statement, he refuses my gift and pimps my character.  Nice.  This is classic old school management style, a familiar corporate game I call, “Parry and Thrust.”  It’s played  by stalling, and staying non-committal (”Hm…if….I might…”) and then landing a knockout blow (”Do something unethical?  Not us.  YOU maybe.  Not us.”)

Look, everybody understands that a CMO like @martysg will not alter an ad campaign because some nitpicker tweets him about the word ‘and’ in an ad.  Like I said, he gets credit for being open enough to have the conversation in the first place.  This is more responsiveness from a tweet than you’d get from 90% of all the CMOs in the world.  It is, however, short of the kind of action a person would get from an improvisational brand like Southwest Airlines.  Furthermore, what happened when @martysg did respond is precisely the point of my blog post.  The conversation didn’t go anywhere because Marty St. George ‘yessed’ and he did not ‘and.’

How might Marty have yes-anded?  Anyone who’s gone through a GameChangers workshop can give you a dozen games that would be more productive than ‘Parry and Thrust.’

The good news coming out of this exchange is that all is not lost.  Jeremy Redleaf has a new job description for OddJobNation: “Posi-ffiti Artist.”

To an improviser, Lost is just the first step on the way to Found.

Who Made You?

Wednesday, April 21st, 2010

Bird was not her given name, but everybody called her Bird because they said she was just like that, light and long of neck and attention-getting beautiful.  From the time she could walk, it always seemed as if at any second she was going to lift up to her tiptoes and start flying, that’s how excited she was about life.

When Bird was 12 years old, she and her older brother, Cam, were playing with a group of children in a park at the foot of the remote mountain in Colorado where they lived.  A gang of men appeared out of nowhere and abducted Bird at gunpoint.  Cam escaped and made it back up the mountain.  Bird’s abduction was all over the news, but she could not be found, and after awhile, everyone assumed she never would be.

For three years, the gang held her hostage.  She was made to do menial labor and was raped repeatedly by men twice and three times her age.  The gang eventually sold her to a Canadian man who was in the fur business, and wanted her for his mistress while he was on business trips.  At the age of 16, she was pregnant with the Canadian’s child.

She named the baby Jay-Bee.

When Jay-Bee was six months old, Bird accompanied the Canadian to a business conference in Iowa, where he crossed paths with Bill and Lewis, managers of a real estate syndicate acquiring and developing raw land west of the Mississippi.  The Canadian could sense that Bill and Lewis were major players, connected at the highest levels of government and the intelligence community.  He also sensed that they were enamored of Bird, who it turns out had a gift for languages and knew a surprising lot about raw land west of the Rockies.  The more Bird contributed to the conversation, the better Bill and Lewis liked the Canadian.  So he let her talk.  And sure enough, they invited the Canadian to join their company.

The Canadian turned out to be a miserable employee, capricious, and ill-suited to the relentless pace of the real estate business.  On top of it, he was a raging alcoholic.  Worst of all, he abused Bird and the baby.  When Bill caught a glimpse of this behavior one day in the company parking lot,  he fired the Canadian on the spot.  Lewis, a lawyer, arranged for Bird to get a divorce.  After the divorce, she got her real estate license, whereupon, to her surprise, Bill and Lewis invited her to join the company.

She brought Jay-Bee to work with her every day, and he soon became the company pet.  Bill, who at that time had no children of his own, took a particular shine to the boy, and nicknamed him ‘Pompous.”  She never told anyone about her life before the Canadian.  She couldn’t.  She had no memory of it.  Somewhere, during the time she’d been held hostage by her abductors, she had perfected her ability to forget.

A number of years later, Bill and Lewis asked Bird to join them on a business trip.  They didn’t tell her where they were going.  They took the Gulfstream, landed on a private field at night, got into a waiting limo and checked into their hotel.  In the morning, when Bird looked out the window of her hotel, her heart fluttered like it had wings.  There, in front of her, like a childhood dream remembered, was the mountain where she had grown up.

Still numb, Bird went with Bill and Lewis to a meeting of local officials, and at the meeting, representing his town council, was her brother, Cam.

It took them a second to recognize each other, but the instant they did, she flew across the room to him and they  hugged and cried.  The meeting wasn’t much of a meeting after that.  It was, instead, a celebration that didn’t end for two days, a big dance around a brother and sister and members of their clan who couldn’t stop crying and smiling at the same time.  Bird’s memories of her happy childhood came back to her during those two days.  She remembered that when she was a child, her very favorite thing was to look at a flower, a bird, anything beautiful, and ask of it, “Who made you?”, and that this is what she had been doing when she wandered off from the other children on the day she got abducted from the park.

Bill and Lewis made a killing on their real estate deals, of course, and Bird played an important role in their success.  Lewis went on to become governor of Louisiana and Bill and his wife, Julia, moved to Washington, where he held a number of high-ranking positions in government.  My suspicion is that Bird and Bill were in love.  We will never know for sure.  What we know is this:

We know that Bird gave away whatever money she’d made to charities that supported the poor rural community on the mountain where she had grown up.

We know that on the ten-year anniversary of its founding, Bill invited everyone who’d ever worked for their real estate company  to join him in Washington, D.C. for a big party.

We know that Lewis, driving alone from Louisiana to D.C. for the anniversary party, stopped at a motel in Tennessee, put a gun to his head and killed himself.

We know that Bird, who was living in Iowa at the time, brought Jay-Bee, who was twelve years old, with her to D.C. for the anniversary party.

We know that during this bittersweet trip, Bird visited Bill and Julia at their large home on the Potomac and ask them to let Jay-Bee live with them and their son, Lewis (named after Bill’s partner) and take care of his education.  We know that Bill and his wife raised Jay-Bee as their own son, and that Jay-Bee himself became a prominent player in Washington, advocating for his mother’s causes.

We do not know for sure what happened to Bird.  Some stories say she died of a broken heart soon after returning from D.C..  Some say she died an old alcoholic, alone, broke, and on the streets.  Some say she lived to an old age, doing social work for her community until the end of her days.

We know that today she is commemorated on a gold American one-dollar coin and that her given name was Sacagawea.

And we know that whoever made the flowers and the birds and anything in beautiful in nature, made her, too.

Random Pattern - 82

Miracle

Friday, July 24th, 2009

I believe in miracles.   Not necessarily or automatically in physics-bending miracles of the walking-on-water genre, or sightings of the leprechaun-in-Alabama-tree variety, but I do believe that all of us have the ability to step outside the bounds of what is known or expected and take inspired action that transforms the tide of everyday existence into something miraculous. (more…)

Hurd is the Word

Monday, July 13th, 2009

HandsOnSolar1For months before we met for lunch last week, I had been hearing about Brian Hurd, mainly from Deep Patel of GoGreenSolar.  Deep claims that Hurd is one of the sharpest tools in the shed.  Has more experience than just about anyone in the solar industry.  Knows as much as anyone in the world about the state of solar technology.  Started the solar installation program at the East L.A. Skills Center, where he has trained more certified solar technicians than anyone in the U. S.   Helped write the State of California certification tests for solar installers.  Is a protege of Secretary of Labor, Hilda Solis, the former Congresswoman from California who admires the work he’s done to create jobs in the community.  The web site for the company he founded, Hands On Solar, and the Google results page for ‘Brian Hurd Solar Technology’ bear out all this and more. (more…)

Three Moves (You Can Make Right Now to Change the Game)

Friday, June 26th, 2009

1.  Initiate a scene without having an outcome in mind We get so locked into our goals that we seldom enter a business scene for which we don’t have an outcome already scripted in our minds.  From an interview we want the job.  From a sales scene we want the sale.  From a scene with the boss we want the promotion.

There are two issues with focusing exclusively on our goals.  The first is that the people with whom we share our scenes usually have different goals from ours.   The interviewer’s goal is different from the interviewee’s.  A customer is not interested in helping the salesperson meet a sales quota.  A jealous boss might have the goal of turning an up-and-comer into a down-and-outer.  It’s been known to happen.  Focusing only on our desired outcomes can result in a tug-of-war for control of a scene, severely limiting the scene’s progress and potential.  Not good.

The second, and bigger, issue with being exclusively goal-oriented in our scenes, is that we diminish our potential for breakthrough moves.  Breakthroughs reveal unexpected avenues for productivity.  Breakthroughs can only happen if we are willing to let go of our expectations about what a scene needs to achieve.   And what is a goal but an expectation for a scene? (more…)

The Unsung Hero of the Game

Wednesday, June 3rd, 2009

We cannot emphasize enough how often the origins of the productive game rest not with actions of the first person to act, but with the person who defines the game by supporting and adding to what the first person is doing.  The second person is the unsung hero of the game.

Ethan Bauley sent me a link that’s a perfect depiction of the ‘Unsung Hero’ idea. Take a look at this video shot at the recent Sasquatch Music Festival outside Vancouver:

The first dancer, Collin Wynter from Calgary, deserves credit for initiating well. He’s having fun, and he’s high energy, connecting with the music and the rest of his environment and not at all caught up in his own little world. He is acting on his environment (the hillside and the soft grass and the music) and as a consequence, the environment ‘acts on him’ as his dancing becomes infectious. But it doesn’t become a scene, it doesn’t find its game, until the second dancer joins. The second dancer adds and heightens, and from that point on, there’s no stopping this scene. First, he learns the second dancer learns the ‘rules of the dance’ from the first dancer, then he makes the dance even more playful by falling to the ground and crawling through the first dancer’s legs. It is the second person who embraces the rules of the game and plays the game in a way that others cannot resist joining. After the third person joins, the joining becomes a wave that lasts until the music ends. (And maybe beyond, that’s where the video cuts.)This same dynamic is characteristic of any productive game. A game played alone has finite potential, while a game that invites joining has unlimited upside. It is the second person to play who signals to the crowd that your game is worth joining.

It is worth noting that this article in the Calgary Herald celebrates Collin Wynter as being some kind of hero, but does not mention the second dancer, or even the existence of the unsung hero of the game.

GameChangers of the Month – February 2009

Tuesday, March 3rd, 2009

For the first time, we have two winners of the coveted Gamey in the same month.  They are Ty’Sheoma Bethea, an eighth-grader from South Carolina and Leonard Abess, a banker from Florida, both of whom were recognized by President Obama in his state of the nation address last month.

GCMonthFeb09

Bethea wrote a letter.  It was what she could do and she did it.  In that letter, she maintained of she and her classmates, “We are not quitters!”  And that letter changed the game.

Abess had $60,000,000 in the bank, proceeds from the sale of his company.  He gave it away to 471 employees and former employees who’d supported him over the years.  That gift changed the game, too.

She gave a small gift that became something big.  With that one letter, she opened a thousand doors that would have not been open to her otherwise.

He gave a big gift that got bigger.  The number ‘60,000,000′ didn’t change, but the potential for that ‘60,000,000′ to make things happen in the world increased overnight by a factor of 471.

We honor Ty’Sheoma and Leonard because they bookend three important elements of gamechanging.

Big gifts and small gifts are equally important to our scenes.   That’s the first piece of what these gamechangers teach us.  All gifts have the potential to inspire profound scenes.

Here is the second piece:   Action flows from character.  Beathea and Abess didn’t just wake up one day and shazaam!—in a puff of genie smoke, suddenly turn into the people with game.

She is a young woman who wants to learn, and doesn’t want to be held back from it.  She is a writer of letters, and a righter of injustice.  She is not a quitter.

He is a friend who values friendships that go all the way back to grammar school, a manager with employee relationships that extend beyond current staff, a player who recognizes that he owes much of his success to others on his team.  He is not greedy.

They took actions that were consistent with their characters.

And here’s the third piece:   We can never know for sure how the game will change.  But if we bring what we can to our scenes…if we are consistent in character and action…we can trust that, as Ty’Sheoma Bethea and Leonard Abess showed us, the game will change, as  unforeseen opportunities bloom into new and fruitful realities.

Vaillancourt’s List 4.0

Tuesday, February 24th, 2009

PaulV2The extraordinary improviser, Paul Vaillancourt, gave me a list of sayings that have been compiled and passed around the improv theater community over the years. The legendary teachers, Mick Napier and Del Close, get some of the credit, though the exact origins of most of these are as hazy as the roots of any folk wisdom. Here is the fourth in a series of sayings from Vallaincourt’s List, with my notes following.  As you go about your business, keep these concepts in play: (more…)

GameChanger of the Month – January 2009

Thursday, February 5th, 2009

PFNC1

PFNC stands for ‘Por Fin Nuestra Casa,’ Spanish for ‘Finally, a Home of Our Own.”  Founded in 2007 by Brian McCarthy, Pablo Nava and Mackenzie Bishop, the for-profit company converts used shipping containers into low-cost housing for poor families in Juarez Cuidad and other Mexican border communities.  Each PFNC unit costs around $10,000 US. (more…)

Vaillancourt’s List 2.0

Thursday, June 19th, 2008

Vaillancourt1The extraordinary improviser, Paul Vaillancourt, gave me a list of sayings that have been compiled and passed around the improv theater community over the years. The legendary teachers, Mick Napier and Del Close, get some of the credit, though the exact origins of these are as hazy as the roots of any folk wisdom. Here is the second in a series of sayings from what I call Vallaincourt’s List, with my extrapolations in italics: (more…)