Posts Tagged ‘Complexity’

Complex vs. Simple, Cont’d

Tuesday, June 28th, 2011

Riffing on yesterday’s theme of ‘Complex vs. Simple Process,’ take a look at the COIN (Counter-Insurgency) Plan drawn up by the U.S. Military command for its Afghanistan campaign…266458_10150253355164025_717704024_7179935_4628835_o

Looks like the narrative for Prince Harry’s outfit at the Royal Wedding, doesn’t it?

Now take a look at the plan Herb Kelleher, the founder of Southwest Airlines, drew up for how Southwest was going to enter the airline business 40 years ago, in 1971…SouthwestNapkin1Looks like the design for Pippa Middleton’s outfit at the Royal Wedding. Simple. Elegant. Easy to understand. Ultimately, appreciated by all. Beneath this design, of course, was a lot of complexity–but the business problem, as Herb Kelleher saw it, was as simple as how to build a triangle.

Kelleher continued this tradition of drawing up Southwest’s year-to-year strategies on a napkin over a lunch with his key executives. This structure allowed the company’s employees to improvise solutions to every problem they encountered.

The U.S. Military command, by comparison, finds itself in the business of trying to tie a bow–or create any recognizable design for that matter–out of all those threads.

GameChanger of the Month, October 2008

Monday, November 3rd, 2008

VinceOffer1Their ad buy has obviously changed, because even though they’ve been on TV somewhere for most of 2008, all of a sudden, the Shamwow late-night TV spots are intersecting with our networks. In honoring the host of the Shamwow commercial, Vince Offer, with October’s ‘Gamey’, we honor a couple of great American traditions: Late night TV spots made on the cheap but with an aesthetic we have come to appreciate as its own kind of pulp genre…and the pitchmen moving the merch. The ginzu knife demo’ers and the guys who suck bowling balls with vacuum cleaners and Suzanne Sommers, and Richard Simmons, and Ron Popeil and Ed McMahon, and Vince McMahon and Jim McMahon — there should be a special wing in the TV Hall of Fame for these characters, and for their fictional counterparts like Willy Wonka, Willy Loman and Professor Harold Hill. Vince Offer, wearing the headset that is just as mandatory to a boardwalk hawker like him as a face mask is to a hockey goalie, is a classic of the breed. (more…)