Archive for the ‘Initiations’ Category

Power and Powerlessness

Friday, March 5th, 2010

TheNewHow1This is from a blog post by our friend, Nilofer Merchant, author of the new book The New How: Creating Business Solutions Through Collaborative Strategy:

The challenge with people feeling powerless is this: we don’t see how we can contribute to solve problems. We believe it is “someone else’s” to own rather than something any of us can contribute to. Powerlessness leads to apathy on global issues and disdain on local issues.

Now check out this from Mick Napier’s classic book, Improvise:  Scene from the Inside Out:

Two people…staring at each other and wondering who’s going to make the first move.  Two people being nice to each other and allowing the other to start doing something.  In that short amount of time, two humans have created themselves as powerless…Who has time?  The audience is waiting.  They don’t care about your support.  They care about what you do.  What you do now.

These two statements, made miles and years apart, reflect the timelessness of the concept:  Do something!  Participate!  Add to the conversation!  When you’re just getting started don’t worry about what the solution will be, or where the scene will take you.  No one knows, and your audience doesn’t care.  The most important thing is to bring to the scene whatever you’ve got.

The saying in improvisation is ‘take care of yourself first.’  This is not the same as being selfish.  It is, rather, the recognition that making the first move, even if we are not always the one to make it, is always our responsibility.

Work Your Way to the Bottom

Monday, February 15th, 2010

Thanks to our friend, Nilofer Merchant, founder of Rubicon Consulting in San Francisco and author of the insightful new book, The New How, for fanning this New York Times interview with Vineet Nayar, CEO of HCL Technologies.  HCL is a 54,000-person IT services company based outside Delhi with 2009 revenues of $2.3 billion.

Vineet Nayar Leads With Modesty

Vineet Nayar Leads With Modesty

Nayar’s ‘employees first, customer second’ philosophy aligns with a basic concept of improvisation:  Take care of yourself first.  Mick Napier hits this hard in his book, Improvise:  Scene from the Inside Out.  If you wait for the other people in your scenes to have an idea, to initiate, you’re making yourself powerless, and you leave your scene partners and the audience hanging.  And if the other person in your scene waits on you, you’re lost, and so is the audience.  Nayar’s point is the same:  HCL can only be as good to their customer/audience as its employees are to one another.  These behaviors cannot be separated.  You cannot be one way to your scene partners and another to the audience.  It is all part of the same space-time continuum.  And productive action can only begin with you.

Other quotes by Nayar that are consistent with improvisation, and my notes in italics:

“I did not know where I had to go, and I was projecting as if I knew. I assume that you expect me to know where I am going, and you will respect me for that, and the day I tell you both of us are in the same boat, we would fail. That was a very big learning for me.”  Pretending is not illusion  if it is a step on the path to being.

“If you see your job not as chief strategy officer and the guy who has all the ideas, but rather the guy who is obsessed with enabling employees to create value, I think you will succeed.”  Support, the giving of gifts, is the most powerful tool in the improviser’s repertoire.

“How do I communicate to employees to not look up to me, but to look within, to communicate that I’m one of you, to destroy that hierarchy? So I decided I’m going to go into this big gathering of employees dancing to a very famous Bollywood song. And I can’t dance for nuts, right? I was dancing in the aisles with these employees and making lots of noises. What happened? It completely destroyed the gap.”  When you want to communicate something important, use more than information to do it.

“The failures are far in excess of successes.”  Failure is not defeat if it is a step on the path to understanding.

“I don’t want people who are coming here and teaching me something or teaching the organization something. I don’t want teachers. I want people who are not only charged up because they like it, but because they will learn from this experience. I’m looking for people who see experience as a continuum and not as an end in and of itself.”  Improvisers are not teachers.  We are builders of  environments in which communication, learning and transformation can happen.

IMPORTANT FOOTNOTE!

When we tried linking to the HCL URL with Mozilla Firefox 5.0, we got this message:

HCLFail1

We noted this ‘FAIL’ in the post.  Within minutes of publishing the post, an HCL employee, Aruj Kapoor, wrote to say he was sorry they’d been down, that they’d fixed the bug and the site was restored.  And not only that, he ‘yes-anded’ by asking what specific information we were seeking when the site went down.  Aruj’s awareness of what my experience must’ve been when I hit the dead link–frustration, confusion, puzzlement–led him to offer his support to the scene I’d initiated with HCL. Be sensitive to your environment and it will tell you what you need to know. By yes-anding, Aruj converted a mistake into an opportunity to extend the dialogue between the HCL brand and me.  Nice move.  Every mistake is an opportunity to do something useful.

The Beautiful Game

Thursday, January 21st, 2010

SoccerGame1_BorderSports is a recurring subject for GameChangers.  How can it not be, with our work so tightly bound to the playing of games?  All you have to do is thread back through this blog to see how many times sports and their players produce a ‘learnable moment’ that can be applied to business.  Most sports provide a useful model for how structure (e.g. the rules, roles, environment and objectives that constitute the game) liberate performance, creativity and innovation.

Sports is also a recurring theme for the culture and politics of the times.  There is a lot of meta meaning bound up in sports.  For example…

Jackie Robinson’s is the story of de-segregation, and of breaking through any significant barrier in your chosen profession.

Rudy is the story of anyone who has to overcome long odds to achieve a dream.

Esther Williams‘ and Johnny Weismuller’s stories are about the marriage of sports and entertainment.

The recent film, Invictus, starring Matt Damon and Morgan Freeman, is about a visionary who sees a way to resolve a serious conflict via the playing of a game.

The Invictus theme is more or less mirrors what The Ball is all about:  Beginning this Sunday, January 24, three football (soccer for us Yanks) enthusiasts, Christian Wach, Phillip Wake and Andrew Aris, will kick a football from Battersea Park in London, the site where modern soc– er, football began in 1864, to Johannesburg, South Africa, site of this year’s World Cup, the first ever held on the African continent.  Their trip will take five months, and will run through 25 countries and 10,000 miles.

GameChangers:  On The Ball

GameChangers: On The Ball

The Ball is sponsored by DHL-Africa, Special Olympics-Africa, the Freestyle Football Federation (think of them as the Harlem Globetrotters of football), and Alive and Kicking, which distributes footballs to kids in poor villages around the world.  Alive and Kicking is donating 1,000 balls for the guys to distribute on their trip.  DHL is handling logistics, including ground transpo, express mail, visa approvals, border crossings and internet and mobile phone connectivity.  Africa 10, a documentary produced by Julian Cautherly and Will.I.Am of the Blackeyed Peas, has donated an HD camera and flash memory cards, and is co-hosting The Ball content on its website for the duration of the trip.  GameChangers is a patron, too.  Our role is to support the The Ball narrative.

At the January 24 kickoff, ‘The Beautiful Game’ will be played with ‘no rules’ (pre-1864 version of mayhem in the streets with a ball); ‘old rules’ (c. 1864 genteel and casual, if it strikes your fancy, smoke a pipe while you play); and ‘modern rules’ (the athletic, free-flowing game of today).  Following the kickoff event, Dan Magess of the Freestyle Football Federation will attempt to set a world record for ‘keepy-uppy’, keeping a football in the air without touching it with your hands.  Current record is over 23 hours.  And with that, The Ball will begin its journey to Jo-burg for the World Cup.

This will be the third and most ambitious World Cup journey for the group, which operates under a non-profit organization, Spirit of Football.   Wach and Wake kicked The Ball from London to Seoul in 2002 and London to Munich in 2006.  This is Aris’ first year with the group.

The meta story of The Ball is how a simple idea can sweep aside our differences, and lead the way toward a shared sense of purpose, and the pitch on which all can play.

Kick away, lads, kick away!SOFKickoff1

Stengel’s Storyboard Ban

Wednesday, January 13th, 2010

Back in 2002, when he was still the CMO for Procter & Gamble, Jim Stengel was pictured on the cover of an Advertising Age reprint that I happened to pick up while in the office of a client in Atlanta.

Jim Stengel

Jim Stengel

Before there was a GameChangers LLC, before one word of the book had been written, I read in that Ad Age article how Stengel had made what we know today as a GameChanger move: He banned all storyboards from first meetings with ad agencies on new campaigns. What a gift!  Storyboards in a kickoff meeting, presume way too much. They hijack the process, and take it down a one-way, one-lane street. They imply a client/vendor relationship that prematurely assigns status and roles to the players and is therefore toxic to a truly organic process.

I give Jim Stengel a lot of credit for indicating that there is a need for improvisation in business. His storyboard ban created a vacuum that, by design I’m sure, required improvisation to fill.

In animation, where films are largely worked out on storyboards, presenting scenes that have been depicted on storyboards is called ‘getting the story on its feet.’ Stengel recognized that getting anything on its feet that was going to have legs needed to fall a time or two first.

Today, Stengel teaches at the Anderson School of Business at UCLA, and from his website it seems that he’s still got a unique perspective on the practices and processes of marketing brands.   I hope he’s telling the future captains of industry about his P & G storyboard rule.  It’s a good one.

Applied Improvisation, Part Three: Connections

Friday, November 20th, 2009

Part of a series about the Applied Improvisation Network’s world conference, Portland, Nov 11-16, 2009:

Chris Sams Connects

Chris Sams Connects

Chris Sams’ “Missed Connections?” workshop stresses the importance of connecting with scene partners and groups in meaningful ways.  Chris guides the group through a series of exercises designed to get beyond the bullshit and the expectations, remove the masks we typically wear, and see what’s beyond the façade of the physical world.  The ‘Eye Contact’ exercise, which I do with Kay Scorah, is literally and figuratively, an eye-opener, very moving and evocative.   “It felt like family,” I told her.

Every connection I make at the AIN conference is meaningful because improvisers know how to make them that way.  Networking by improvisers is extraordinarily productive, a fact that will become more important to business the deeper we get into the Networked World, and organizations begin to model themselves around social media and other network-friendly structures.  Here’s a cross-section of connections:

In the past two years, Yael and I have both worked with our friend Lynne in D.C., and no sooner do we figure this out than, as if on cue, Lynne texts me from D.C. with a status update on a proposal.

Theresa, who’s at OU writing her doctoral thesis on Keith Johnstone, breaks the ice for a newcomer to the group (me).

Alain and Jeremy save my ass with a timely dongle and projector set-up for my presentation.

Max and I are definitely going to pow-wow in L.A.   Patrick passes along the name of a superb improviser friend of his who’s based in L.A. with Comedy Sportz.  Improvisers unite!

After my workshop, Munir and I talk about value creation.  The time is short.  Too short!  Next session is starting!  We have more to discuss!

I sit next to Sue at lunch and even though we only make small talk I am plenty happy to meet one of the true greats of the game.

Paul and I huddle briefly over business strategies.  Paul is one of those people who’s just ‘on.’   The quality of performance he brings to even a sidebar discussion like ours is brilliant.  It defines one of the value propositions of improvisation:  Work at the top of your intelligence.

Armando Diaz and Me

Armando Diaz and Me

THE Armando and I do an exercise together and get pretty good at it.  The Armando.  It’s like playing catch with The Babe, or something.

Kevin and I compare notes about live event production.  I know people in this field.  Maybe I can help him.  We’ll see.

After lunch, Janet tells me some of what I missed in her session about your brain as an improvisational organ.  Took place at the same time as the GameChangers session.   Brain says must look into her work asap.

Bard tells me about the convening of the real and the virtual in a space he’s designing for an office building in Oslo.  He calls it The Tank; I feel certain this kind of environment is where work and learning spaces are headed, and I tell him about conversations I’m already having around this subject with friends who design retail and theme park experiences.   When I get back to L.A., there’s a link waiting in my inbox, it’s in Norwegian, which I don’t speak, but I get their intentions and dig them deeply.

I must say, Trilby Jeeves has the greatest name.  Ever.

I take a picture with three other Tall People of Improvisation.  I look like I’m wearing jodhpurs.  IMG_5843

Three Moves (You Can Make Right Now to Change the Game)

Friday, June 26th, 2009

1.  Initiate a scene without having an outcome in mind We get so locked into our goals that we seldom enter a business scene for which we don’t have an outcome already scripted in our minds.  From an interview we want the job.  From a sales scene we want the sale.  From a scene with the boss we want the promotion.

There are two issues with focusing exclusively on our goals.  The first is that the people with whom we share our scenes usually have different goals from ours.   The interviewer’s goal is different from the interviewee’s.  A customer is not interested in helping the salesperson meet a sales quota.  A jealous boss might have the goal of turning an up-and-comer into a down-and-outer.  It’s been known to happen.  Focusing only on our desired outcomes can result in a tug-of-war for control of a scene, severely limiting the scene’s progress and potential.  Not good.

The second, and bigger, issue with being exclusively goal-oriented in our scenes, is that we diminish our potential for breakthrough moves.  Breakthroughs reveal unexpected avenues for productivity.  Breakthroughs can only happen if we are willing to let go of our expectations about what a scene needs to achieve.   And what is a goal but an expectation for a scene? (more…)

The Unsung Hero of the Game

Wednesday, June 3rd, 2009

We cannot emphasize enough how often the origins of the productive game rest not with actions of the first person to act, but with the person who defines the game by supporting and adding to what the first person is doing.  The second person is the unsung hero of the game.

Ethan Bauley sent me a link that’s a perfect depiction of the ‘Unsung Hero’ idea. Take a look at this video shot at the recent Sasquatch Music Festival outside Vancouver:

The first dancer, Collin Wynter from Calgary, deserves credit for initiating well. He’s having fun, and he’s high energy, connecting with the music and the rest of his environment and not at all caught up in his own little world. He is acting on his environment (the hillside and the soft grass and the music) and as a consequence, the environment ‘acts on him’ as his dancing becomes infectious. But it doesn’t become a scene, it doesn’t find its game, until the second dancer joins. The second dancer adds and heightens, and from that point on, there’s no stopping this scene. First, he learns the second dancer learns the ‘rules of the dance’ from the first dancer, then he makes the dance even more playful by falling to the ground and crawling through the first dancer’s legs. It is the second person who embraces the rules of the game and plays the game in a way that others cannot resist joining. After the third person joins, the joining becomes a wave that lasts until the music ends. (And maybe beyond, that’s where the video cuts.)This same dynamic is characteristic of any productive game. A game played alone has finite potential, while a game that invites joining has unlimited upside. It is the second person to play who signals to the crowd that your game is worth joining.

It is worth noting that this article in the Calgary Herald celebrates Collin Wynter as being some kind of hero, but does not mention the second dancer, or even the existence of the unsung hero of the game.

Solar Paneling the Hollywood Sign

Wednesday, April 22nd, 2009

Today, Earth Day, at 1:30 PDT at the Roosevelt Hotel in Hollywood, a group of five people, including me, will meet with the ten members of the Hollywood Sign Trust to propose the installation of solar paneling on the Hollywood Sign. I can’t think of a better or quest for Earth Day than this one.SPHS1

‘Solar Paneling the Hollywood Sign’ exemplifies what we at GameChangers call a productive game.  Here’s how the game has played out before today… (more…)

SXSW #3 – THIS IS THE GUY

Sunday, March 22nd, 2009

Taylor Davidson (www.unstructuredventures.com) is one of a small group of evolved network business strategists with whom I have an ongoing dialogue.  He’s been traveling cross-country for something like six months and predicts that he’ll probably stay on the road – Asia’s next — for another year.  During the conference, our paths cross many times, always by serendipity.  On the first day of the conference, he and I run into each other for the first time.  We are are sitting at a table talking when Leora Israel (www.speaklike.com), comes up behind Taylor and gives him a huge hug.  When he turns around, they realize they don’t know one another.  Embarrassed, she says, “Oh, I thought you were Nick O’Neill, the back of your head looks like his.”  A couple of days later, in a seminar on Entrepreneurship, Taylor and I meet Nick O’Neill himself (www.socialtimes.com), who’s one of the moderators.  Taylor introduces Nick to me by telling me,  “This is the guy who that girl thought the back of my head looked like his.”

LeoTayNic2

Young@Heart

Sunday, January 11th, 2009

Young@Heart1Over the holidays, our friend Dean Read, the national sales director for RedDot, loaned us his copy of Young@Heart, an outstanding British-produced documentary about a singing group of old folks from Massachusetts who inspire audiences by rocking out on young songs. Formed by its musical director, Bob Cilman, in 1982, the group originally sang lots of old standards, but has steadily gotten younger with its music over the years. In their concerts today, they perform numbers by the likes of the Talking Heads, The Clash, and Coldplay. The film deservedly got a lot of attention when it was released in 2008. (more…)