Archive for the ‘Coaching’ Category

Applied Improvisation, Part One: Nurturing Spirit

Wednesday, November 18th, 2009

Last weekend, I attended the Applied Improvisation Network’s yearly conference, which was held outside Portland, at stately Edgefield Manor.   Edgefield Manor, for the first 50 years of its existence, used to be what was called a ‘Poor Farm,’ where indigent people could work on the land and get a hand finding a pathway back into society.

The more things change the more they don’t stay the same. The homeless shelters of today are, by and large, pacifiers. They feed, clothe and shelter poor folks, but they do not usually nurture them in the way that working the land on a Poor Farm would.

It seems, however, that the spirit of nurturing still courses through Edgefield, especially when there are improvisers in the house. You will never encounter a more supportive crowd than the people attending this conference.

And the name Edgefield, I mean, come on, it’s perfect!  Can you think of a better way of describing the market niche occupied by applied improvisation?   We used to live in Outer Edgefield, but now it’s Edgefield, and I think that suits most of us just fine.  Who wants to live in Centerfield anyway?  Not me.  Never have.  Never will.

My own workshop, Improvisation for Business in the Networked World, went well, and offered lots of opportunity for follow-ups, but the many gifts that came my way during the conference far outweighed anything I had to offer.  The posts that follow describe a few of those gifts…

A workshop at the AIN Conference

A workshop at the AIN Conference

Puberty in Two Days

Wednesday, October 21st, 2009

Sorry for the paucity of posts, of late.  We have been very busy with client work, and will continue to be through the end of this week.  We also had some great biz dev meetings in Chicago, and for the next few days, we’ll be in Wisconsin, at a Global Leadership Conference staged by one of our clients for 25 of its top execs from around the world.  We are the featured presenters, and have two full days of GameChangers sessions with the group.  As I’ll explain to them, it’s going to be a little bit like going through puberty in two days.  Most of it will only make sense to them after the fact, but it is sure to be a life-changing experience.

Zip-Zap-Zop!

The Buck Starts Here

Thursday, October 8th, 2009

The energy generated by the Creativity in Business Conference in Washington D.C. on Oct. 4 was, and continues to be, exhilarating. The conference was populated by people who are inquisitive, open to learning, and restless about solving problems of all kinds.  It almost doesn’t matter what the problem is, if there’s a problem, these folks are interested in contributing to its solution.

CIBC_MichelleJames1I got to the location of the conference, Boston University’s Center for Digital Imaging Arts in Georgetown, at about 10:30 Sunday morning, in time to sit in on the last third of Paul Scheele’s session. When I got there, five participants were on stage wearing masks and funny hats and were juxtaposed with one another in interesting ways. I had fun playing catch-up, and trying to figure out what the scene was about. (It was about tapping into the unconscious mind for creative inspiration–and how to hold onto that, both individually and organizationally.)

I attended Dr. Win Wenger’s session on creative problem solving. He gave us a problem-solving exercise my friend Rasul Sha’ir and I did together. What the exercise revealed to Rasul and me is that there is a transition that takes place in your process if you ‘peel open’ a problem via relentless answering of a simple question like “How can I build strategic partnerships for my brand? ” In Dr. Wenger’s exercise, we spent 11 minutes answering the same question non-stop. It works! Rasul and I both experienced a transition in the way we were answering our questions.  Our answers went from obvious and surfacey to unexpected and insightful.   This occurred, for both of us, between 6 and 7 minutes into the exercise. We went from addressing what was outside of us, what we had little control over, for example the root causes of the problem, to answers that were more about what was within us, what we personally could do to help solve the problem.  The problem is without. The solution is within.

Before the plenary session I visited briefly with Dr. Wenger.   His name tag said “Win Win Win”. It was like getting to sit down with one of Disney’s Nine Old Men of animation, because the dude is a classic. He is so insightful, and has such a strong desire to be of service by helping people solve problems, particularly in the realm of sustainability, it was palpable, and I hope some of it rubbed off on me.

The event’s organizer, Michelle James of the Center for Creative Emergence, and I co-hosted the plenary session, which was attended by a majority of the 150 people at the Conference.  I talked a lot. Maybe I shouldn’t have, but I was feeling it, and I expressed some things pretty well, I think. I reminded the audience that for many people in business, creativity is the enemy. I spoke about what we can do to help make creativity more accessible to individuals and teams who spend most of their time in their left brains.  For one thing, we can point out how a creative move can always be a very short step from the status quo.  It does not have to be a quantum leap or a masterstroke or a gamechanger.

MichaelMargolis1

Those attributes can only be ascribed after the fact, anyway.  Creativity does not have to be outside any box.  It does not have to go barefoot or bring its dog to work or inhabit a workstation lined with toy robots .  Creativity is always present and accessible, and always right next to our self-conscious selves.  As musicians say, there’s always a good note right next to a bad one.

I attended Michael Margolis’ session on authentic storytelling. This is a subject of which I never tire, and it is inspiring to be in a workshop with someone like Michael, who brings a sense of excitement and discovery to the subject. In one of the exercises, Frank Gruber and Jen Consalvo, who have a start-up called ThankfulFor, and I brainstormed ideas for their brand narrative. Not only did we come up with some fresh takes, Jen and I discovered we have a mutual friend in Jim Crosby.  I texted Mr. Jim to that effect, and have since heard that he and Jen reconnected after a couple years of not being in touch.   I’m ThankfulFor that.

Then came the GameChangers Workshop. Here’s what one of the attendees, Jennifer Lee, founder of Artizen Coaching in San Francisco, said about it:

Mike gave some great examples of companies who use improvisation principles to enhance their business success and facilitated exercises to help us embody the learning:

* Companies tend to focus on the successful outcome. They try to re-create the next innovative product/outcome but fail because they really should’ve tried to institutionalize the successful process. The game is the process.
* Mike defines games as engines for exploring the theme of your narrative. They help create focus and discipline and they energize and invite team members to perform. Good games attract the good players.
* He had us play with the improvisation principles directly by inviting us to co-create a message around a random thing. It was amazing to see what our group came up with to market cookware. It was even more fun to get up in front of the room and “perform” it!
* Improvisation asks us to be very present with each other and to look for what we can build on. What a great way to leverage creativity in the workplace.

Thanks, Jenn, thanks Michelle and everyone at the Conference. Even if we didn’t get a chance to meet personally, we are now only a degree away.

Creativity in Business Conference – Oct. 4, Washington D.C.

Friday, August 14th, 2009

If you are in the D.C. area, and are interested in learning how to apply the GameChangers principles and other techniques for fostering creativity in the workplace, you’ll want to check out the Creativity in Business Conference.  It is being organized by our friend, Michelle James, and her Center for Creative Emergence.  I’m conducting a GameChangers session there, and moderating the plenary panel discussion, which will be all about improvisation in business.

CC1

Michelle has been teaching the principles of improvisation in business for a number of years.  She has assembled a stellar line-up of presenters who are aligned in the belief that creativity is the secret to a rich and satisfying working life, and to the necessary transformation of American business.  The Industrial Age models won’t cut the mustard in a Networked Economy.

I’m hoping to learn at least as much as I teach.

No sector needs more applied creativity and innovation than the federal government.  Obama and the Executive Branch can’t do it alone.   Today, through the lens of the health care debate, it’s easy to see the divide between the fearmongers clinging to a status quo in which insurance companies and big pharma control the U.S. healthcare system…and the champions of change who understand that we cannot continue to go down a path that puts so many barriers between health care providers and patients.

When the providers themselves want reform, you know something is screwy with the current system.  Yet so many people are afraid of change.  Of the unknown.  Here’s the insight for those people:  In resisting change and clinging to the past, you are guaranteeing your own irrelevance.

This is where creativity plays such a huge role in productive change.  Creativity is all about stepping confidently into the unknown, of facing the blank canvas of the future with the skill and preparation to turn it into a remarkable confluence of art and commerce.  It means confronting one’s fears instead of withdrawing from them.

If the objective (as in this instance) is better health care for more Americans, we have unlimited opportunities to make moves in that direction.  But we’re only going to make the moves when we realize that the process can be its own reward, and that in the process, we will discover the options and opportunities that will never come our way when we are ruled by our fear and frozen by our uncertainty.

Make your move, D.C.!  Sign up today!  (before Aug. 31, you get a nice discount)  See you there!

Celebrating Revolution

Saturday, July 4th, 2009

Revolution1A memory is only as good as our ability to turn it into action.  We remember what we want to keep alive.

It has never been more important than it is on July 4, 2009, that we remember the founding of the United States of America as a Revolution, an overthrow of a distant ruling elite that had lost touch with the people.

Because today we need another Revolution.

We need a revolution against the kinds of businesses the U.S. has invested in way too heavily for the past 125 years, the businesses that sustained the oil-and-war economy built by people like George W. Bush’s granddad, businesses that President Eisenhower in the 1950s labeled the military-industrial complex.  Today the news media is complicit in the complex.  After all, what is more likely to keep you glued to the feeding tube than something scary happening right outside your front door? (more…)

The Healing Manager

Monday, February 16th, 2009

HealingManager1In 1993, William and Kathleen Lundin (pronounced lun-DEEN), business consultants, educators and community activists from Chicago, published The Healing Manager, one of a series of books they wrote during a prominent career working with business groups large and small on management, teamwork, productivity, and all-around organizational health.  The Lundins trademarked a process they called Total Quality Relationships (TQR), which emphasized emotion-based relationships between employees as the key to organizational health and wealth.

The Lundins’ daughter, Carey, a TV and documentary producer (Citizen Kate)in Chicago, read my book recently and got in touch to tell me how many parallels she sees between her parents’ work and GameChangers.  She sent me a copy of The Healing Manager.  I’ve been reading it intermittently, and the more of it I read, the more, I am reminded of a favorite saying of, Derek Miller, one of my improv teachers.  “The story is always happening,” he says,  “before we’re here and after we’re gone.  We’re here to participate in it for awhile.”  Derek is talking about improv performances, but his words could apply to the work we do, or to life itself.  The depth of Derek’s saying really hits home when I read the The Healing Manager.

Ideas about working together collaboratively, of setting ego aside for the good of the community, of honoring everyone’s contributions and developing ‘quality relationships’ with one another–these are nothing new.  They’ve existed since the first six cave dwellers gave themselves a team name (Sabre Teeth?  Fire Monkeys?  Uggtopuss?) and assigned themselves roles and rules for hunting together. (more…)

Young@Heart

Sunday, January 11th, 2009

Young@Heart1Over the holidays, our friend Dean Read, the national sales director for RedDot, loaned us his copy of Young@Heart, an outstanding British-produced documentary about a singing group of old folks from Massachusetts who inspire audiences by rocking out on young songs. Formed by its musical director, Bob Cilman, in 1982, the group originally sang lots of old standards, but has steadily gotten younger with its music over the years. In their concerts today, they perform numbers by the likes of the Talking Heads, The Clash, and Coldplay. The film deservedly got a lot of attention when it was released in 2008. (more…)

Improvise (Don’t Script) Your Training Scenarios

Sunday, November 16th, 2008

I sometimes answer business-related questions on LinkedIn that can be addressed with the principles of improvisation. This is one in a series of responses that was deemed ‘Best Answer’ by the questioner…

THE QUESTION: I have to run a workshop for a top management team that has recently adopted a new highly matrixed structure. As a result, there is a challenging amount of interdependence and ambiguity. While they have an understanding of the structure, very little work has been done on how it will operationalize, what operationalizing it will mean etc.

One of the activities I want the group to undertake is a scenario building exercise where they will build potential scenarios that will arise in the future, and then based on the scenarios, evolve in advance, an appropriate response to the scenario.

I have never run a Scenario Building activity before. Would appreciate if you could share:

a. A process for how to run it
b. Tips/Techniques
c. Do’s/Don’ts
d. Any other advice/input

Thanks in advance!

Gurprriet Siingh

THE ANSWER: The ‘highly matrixed structure’ you describe, Gurprriet, is in fact one small subset of a much more complex environment in which this management team will perform — and that is the Networked World. Because of the fluid, incredibly complex nature of these networks-within-networks, it is both impractical and impossible to run scenarios that can accurately predict any particular outcome. By the time you have created the scenario, run the scenario, analyzed the outcomes, then ratified and codified the outcomes, the environment will have changed, rendering the results irrelevant and passe’. (more…)

Vaillancourt’s List 3.0

Monday, September 15th, 2008

 height=The extraordinary improviser and improv theater teacher, Paul Vaillancourt, gave me a list of sayings compiled and passed around the improv community over the years. Legendary teachers Mick Napier and Del Close get some of the credit, though the exact origins of most of these are as hazy as the roots of any folk wisdom. Here are a few of the sayings from what I call ‘Vaillancourt’s List’, with my comments following. As you go about your business, keep these concepts in play: (more…)

Entrepreneurs Improvise

Tuesday, August 26th, 2008

To introduce her students to the concept of improvisation, Viola Spolin, the godmother of modern improv, used to summon half a dozen students onto the rehearsal stage, and then say nothing to them. Literally nothing. No direction. No reason for them to be there.

Nothing.

Nothing…

Still nothing… (more…)