Archive for the ‘Coaching’ Category

Work Your Way to the Bottom

Monday, February 15th, 2010

Thanks to our friend, Nilofer Merchant, founder of Rubicon Consulting in San Francisco and author of the insightful new book, The New How, for fanning this New York Times interview with Vineet Nayar, CEO of HCL Technologies.  HCL is a 54,000-person IT services company based outside Delhi with 2009 revenues of $2.3 billion.

Vineet Nayar Leads With Modesty

Vineet Nayar Leads With Modesty

Nayar’s ‘employees first, customer second’ philosophy aligns with a basic concept of improvisation:  Take care of yourself first.  Mick Napier hits this hard in his book, Improvise:  Scene from the Inside Out.  If you wait for the other people in your scenes to have an idea, to initiate, you’re making yourself powerless, and you leave your scene partners and the audience hanging.  And if the other person in your scene waits on you, you’re lost, and so is the audience.  Nayar’s point is the same:  HCL can only be as good to their customer/audience as its employees are to one another.  These behaviors cannot be separated.  You cannot be one way to your scene partners and another to the audience.  It is all part of the same space-time continuum.  And productive action can only begin with you.

Other quotes by Nayar that are consistent with improvisation, and my notes in italics:

“I did not know where I had to go, and I was projecting as if I knew. I assume that you expect me to know where I am going, and you will respect me for that, and the day I tell you both of us are in the same boat, we would fail. That was a very big learning for me.”  Pretending is not illusion  if it is a step on the path to being.

“If you see your job not as chief strategy officer and the guy who has all the ideas, but rather the guy who is obsessed with enabling employees to create value, I think you will succeed.”  Support, the giving of gifts, is the most powerful tool in the improviser’s repertoire.

“How do I communicate to employees to not look up to me, but to look within, to communicate that I’m one of you, to destroy that hierarchy? So I decided I’m going to go into this big gathering of employees dancing to a very famous Bollywood song. And I can’t dance for nuts, right? I was dancing in the aisles with these employees and making lots of noises. What happened? It completely destroyed the gap.”  When you want to communicate something important, use more than information to do it.

“The failures are far in excess of successes.”  Failure is not defeat if it is a step on the path to understanding.

“I don’t want people who are coming here and teaching me something or teaching the organization something. I don’t want teachers. I want people who are not only charged up because they like it, but because they will learn from this experience. I’m looking for people who see experience as a continuum and not as an end in and of itself.”  Improvisers are not teachers.  We are builders of  environments in which communication, learning and transformation can happen.

IMPORTANT FOOTNOTE!

When we tried linking to the HCL URL with Mozilla Firefox 5.0, we got this message:

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We noted this ‘FAIL’ in the post.  Within minutes of publishing the post, an HCL employee, Aruj Kapoor, wrote to say he was sorry they’d been down, that they’d fixed the bug and the site was restored.  And not only that, he ‘yes-anded’ by asking what specific information we were seeking when the site went down.  Aruj’s awareness of what my experience must’ve been when I hit the dead link–frustration, confusion, puzzlement–led him to offer his support to the scene I’d initiated with HCL. Be sensitive to your environment and it will tell you what you need to know. By yes-anding, Aruj converted a mistake into an opportunity to extend the dialogue between the HCL brand and me.  Nice move.  Every mistake is an opportunity to do something useful.

Change of Scene

Monday, January 11th, 2010
Carroll with the Life Drum Core (and a copy of GameChangers) after a USC football practice

Carroll with the Life Drum Core (and a copy of GameChangers) after a USC football practice

GameChangers do not confine themselves to one scene or one role.  Nobody knows this better than Pete Carroll. He probably could have stayed at USC until he was ready to retire. In a showbiz town, he is a star, adored by fans, and lavished with perks and money. He has done a ton of good here, too, in the form of community work through his A Better Life LA foundation. Here’s what the L.A. Times had to say about him in 2008:

Few know that about twice a month Carroll leaves his comfy digs at USC, hops in the back of a beaten Camry driven by a former gang member and heads to South L.A. neighborhoods where the snap of gunfire and the anguish of death occur with the steady regularity of a metronome.

These are not recruiting visits. He’s trying to save lives.

Most often, he arrives near midnight and walks shadowy streets with that familiar, electric strut, surrounded by little boys, grandparents, crack heads and gang toughs. He empathizes, listens, encourages, laughs. He talks about jobs and kids and marriage, about perspective and courage, about how difficult it must be to be caught in the madness of the streets.

He realizes that some might think he’s a fool, that some might say he should pay no mind to gang members. Naysayers do not stop him.

“I don’t go to judge . . . just to show that someone cares,” he said. “Just go to give people here a little hope. . . . Get folks to step back and think. Hopefully, get them to change.”

Five years ago, moved by news of murders near USC’s campus, Carroll formed a foundation called A Better LA, dedicated to ending inner-city violence. He hoped to use the self-improvement thinking he’s long leaned on in coaching to help people in poor and dangerous neighborhoods.

We play many roles in life, but always through the essential truth of who we are.   Seattle will be getting a new coach, and who knows how he’ll play the role, or how he’ll do there?  Carroll failed with the New York Jets when he coached before in the pros.  What the Seahawks can count on is getting a man who will compete hard on the field and contribute to the community in which he lives.

When things get too comfortable, a GameChanger consciously changes the game.  I don’t know Carroll’s mind, but it seems to me that a coach whose motto is “Always Compete,” needed a new challenge to keep his competitive edge.  He probably didn’t enjoy coaching against his protege, Steve Sarkisian, at Washington, to whom USC lost this year in an upset.  With his children grown, maybe the time is right for Carroll and his wife to move on.  As the writer and radio star Garrison Keillor once told me before deciding to leave Minneapolis to live in New York City for a few years, “If you do something for someone, they expect you to keep on doing it.  But a person has a right to do something else for a change.”

The Pete Carroll story will be analyzed to death, but on the meta level it’s simple.  In order to compete at the top of his game, a competitor like Pete Carroll needs a challenge.

A GameChanger does not seek success, but growth.  Success is a plateau we’ve reached.  Growth is a mountain we must climb.

Applied Improvisation, Part Seven: Spolin’s Protege

Friday, December 4th, 2009

Last in a series…

Gary Schwartz

Gary Schwartz

While at the Applied Improvisation Conference, I drank beer one afternoon with Gary Schwartz, of Spolin.com. Gary is Viola (pronounced vy-OH-la) )Spolin’s protégé, keeper and practitioner of what is, in my opinion, the mother lode of improvisation, the practice built by the grand dame of the craft, the godmother of the game.  Hearing stories about Spolin and her teaching was in itself worth the trip.

Schwartz, who before meeting Spolin had studied to become a mime, described for me how Viola taught (no nonsense, all about interaction, no note-taking allowed).  How she coached (get out of your head!)  How he happened to become her assistant (a random act of kindness on his part).  How long it took him for a real breakthrough to happen (a long time).

He said that Viola was profoundly influenced by a book entitled The Tao of Physics, which is now at the top of my reading list.

Viola Spolin did profound work that that relates improvisation to all human endeavors, and has particular relevance for business in the Networked World.  She said things like:

“Information is a very weak form of communication.”  (GameChangers translation: Meaning lies beneath the surface of things, hidden behind the facade, the artifice, the mask, it is found primarily in the emotions and in the meta symbolism lurking behind the cosmetic layer of information.)

And –

“Creativity is not the clever rearranging of the known.”  (GameChangers translation: Creativity is daring by design, a plunge into the unknown, into the collective unconscious, and into one’s own subconscious.  It is not rearrangement.  It is newness.  It is radical juxtaposition.  Ultimately it is transformation.)

And –

“Talent or lack of talent have nothing to do with it.”  (GameChangers translation: The individual’s ability to interact with, and be transformed by, environment, has everything to do with it.)  “Act on environment, Spolin said, “and environment will act on you.”

And –

“Don’t thank me!   It’s not me!  It’s not ME.  It’s the WORK!” (GameChangers translation: Stay humble, stay focused, and don’t be an asshole.)

Schwartz quoted Spolin as saying of improvisation, “You can’t write about it, it can’t be described that way. You have to experience it.  When you do it, it’s in your bones.”

At Spolin’s suggestion, I’ll quit writing now, and show you pictures–which I’m sure  Spolin would’ve had said is no substitute for the experience either–of improvisers having the experience at Edgefield.  Good name for it, Edgefield.  We like that about it. At the edge of the field, the transformation begins.IMG_5870

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Applied Improvisation, Part Three: Connections

Friday, November 20th, 2009

Part of a series about the Applied Improvisation Network’s world conference, Portland, Nov 11-16, 2009:

Chris Sams Connects

Chris Sams Connects

Chris Sams’ “Missed Connections?” workshop stresses the importance of connecting with scene partners and groups in meaningful ways.  Chris guides the group through a series of exercises designed to get beyond the bullshit and the expectations, remove the masks we typically wear, and see what’s beyond the façade of the physical world.  The ‘Eye Contact’ exercise, which I do with Kay Scorah, is literally and figuratively, an eye-opener, very moving and evocative.   “It felt like family,” I told her.

Every connection I make at the AIN conference is meaningful because improvisers know how to make them that way.  Networking by improvisers is extraordinarily productive, a fact that will become more important to business the deeper we get into the Networked World, and organizations begin to model themselves around social media and other network-friendly structures.  Here’s a cross-section of connections:

In the past two years, Yael and I have both worked with our friend Lynne in D.C., and no sooner do we figure this out than, as if on cue, Lynne texts me from D.C. with a status update on a proposal.

Theresa, who’s at OU writing her doctoral thesis on Keith Johnstone, breaks the ice for a newcomer to the group (me).

Alain and Jeremy save my ass with a timely dongle and projector set-up for my presentation.

Max and I are definitely going to pow-wow in L.A.   Patrick passes along the name of a superb improviser friend of his who’s based in L.A. with Comedy Sportz.  Improvisers unite!

After my workshop, Munir and I talk about value creation.  The time is short.  Too short!  Next session is starting!  We have more to discuss!

I sit next to Sue at lunch and even though we only make small talk I am plenty happy to meet one of the true greats of the game.

Paul and I huddle briefly over business strategies.  Paul is one of those people who’s just ‘on.’   The quality of performance he brings to even a sidebar discussion like ours is brilliant.  It defines one of the value propositions of improvisation:  Work at the top of your intelligence.

Armando Diaz and Me

Armando Diaz and Me

THE Armando and I do an exercise together and get pretty good at it.  The Armando.  It’s like playing catch with The Babe, or something.

Kevin and I compare notes about live event production.  I know people in this field.  Maybe I can help him.  We’ll see.

After lunch, Janet tells me some of what I missed in her session about your brain as an improvisational organ.  Took place at the same time as the GameChangers session.   Brain says must look into her work asap.

Bard tells me about the convening of the real and the virtual in a space he’s designing for an office building in Oslo.  He calls it The Tank; I feel certain this kind of environment is where work and learning spaces are headed, and I tell him about conversations I’m already having around this subject with friends who design retail and theme park experiences.   When I get back to L.A., there’s a link waiting in my inbox, it’s in Norwegian, which I don’t speak, but I get their intentions and dig them deeply.

I must say, Trilby Jeeves has the greatest name.  Ever.

I take a picture with three other Tall People of Improvisation.  I look like I’m wearing jodhpurs.  IMG_5843

Applied Improvisation, Part Two: Talking the Client’s Language

Thursday, November 19th, 2009

Part of a series about the Applied Improvisation Network’s world conference, Portland, Nov 11-16, 2009:

OYF Panel Discussion with Intel's Zabel (far r.), Nike's Dodge (second from r.) and the State of Oregon's Gardnes (far l.)

OYF Panel Discussion with Intel's Zabel (second from r.), Nike's Dodge (third from r.) and the State of Oregon's Gardner (second from l.)

I am blown away by the work being done by Julie Huffaker, Gary Hirsch, Brad Robertson and OnYourFeet, with clients like Nike, Intel and the State of Oregon.  The scope of their engagements, the value they create, and their ability to collaborate with their clients and speak the client lexicon is easy to see.

Karl Zabel (who today works with Nike but was a product manager at Intel at the time) hired OYF to train presenters for an Intel conference in Vegas in which lead engineers present new products to audiences of their peers.  The program paid off with positive results for Zabel and his product team.  Scores the audience gave presenters who’d had improvisation training left those who didn’t in the ditch.  (my word for the outcome; he had Intelspeak for it…4.2 to 4.7 positive variance, e.g.)

One presenter, says Zabel, got up in front of the audience and impulsively tossed his entire PowerPoint presentation aside at the last second in favor of  improvising his pitch.  An audience numbed by days of PowerPoints loved the move, and this was reflected in scores that were well above the conference norm.

Interestingly, Zabel changed the game to help OYF’s work reflect its real value.  Previously, scores for these presentations had been an aggregate number.  They included a score for the catering, a score for the air conditioning, a score for the quality of the audio and projection…and oh yeah, a score for the actual presentation, let’s throw that into the mix, too, why not?  Zabel convinced the scorekeepers to separate the presentation scores, which meant that weak presenters couldn’t compensate with good sushi.  Improvisation for business offers objective criteria for performance, kudos to Karl for seeing it, and clearing the way for Intel to see it, too.

Shelly Dodge, head of Gobal Learning and Development for Nike, says that value creation for her training programs is “largely anecdotal.”  This is an brand that knows itself and trusts its instincts.  Dodge says OYF’s training helps bridge cultures within the company, particularly with many of its Asian employees, for whom improvisation can be a means to communicate more openly and get more in tune with the ‘just do it’ vibe of the brand.  (Note to all orgs that want to be like Nike:  Cross cultural communication is yet another area in which improvisation can bring immense value to a brand.)

Lucy Gardner, head of employee training for the State of Oregon, says that given all the layoffs and cutbacks the state government has experienced of late, OYF’s work gives people a much-needed time when they can laugh about something, and also keeps them engaged and thinking positive when there’s a lot of negative news in the network.  Cheers to Lucy for understanding the good ROI the state gets on its investment in improvisation.

Any story that begins, “For the price of one television commercial…” has the potential to become a success story for improvisation in business.

Exercise in the OYF Workshop

Exercise in the OYF Workshop

Applied Improvisation, Part One: Nurturing Spirit

Wednesday, November 18th, 2009

Last weekend, I attended the Applied Improvisation Network’s yearly conference, which was held outside Portland, at stately Edgefield Manor.   Edgefield Manor, for the first 50 years of its existence, used to be what was called a ‘Poor Farm,’ where indigent people could work on the land and get a hand finding a pathway back into society.

The more things change the more they don’t stay the same. The homeless shelters of today are, by and large, pacifiers. They feed, clothe and shelter poor folks, but they do not usually nurture them in the way that working the land on a Poor Farm would.

It seems, however, that the spirit of nurturing still courses through Edgefield, especially when there are improvisers in the house. You will never encounter a more supportive crowd than the people attending this conference.

And the name Edgefield, I mean, come on, it’s perfect!  Can you think of a better way of describing the market niche occupied by applied improvisation?   We used to live in Outer Edgefield, but now it’s Edgefield, and I think that suits most of us just fine.  Who wants to live in Centerfield anyway?  Not me.  Never have.  Never will.

My own workshop, Improvisation for Business in the Networked World, went well, and offered lots of opportunity for follow-ups, but the many gifts that came my way during the conference far outweighed anything I had to offer.  The posts that follow describe a few of those gifts…

A workshop at the AIN Conference

A workshop at the AIN Conference

Puberty in Two Days

Wednesday, October 21st, 2009

Sorry for the paucity of posts, of late.  We have been very busy with client work, and will continue to be through the end of this week.  We also had some great biz dev meetings in Chicago, and for the next few days, we’ll be in Wisconsin, at a Global Leadership Conference staged by one of our clients for 25 of its top execs from around the world.  We are the featured presenters, and have two full days of GameChangers sessions with the group.  As I’ll explain to them, it’s going to be a little bit like going through puberty in two days.  Most of it will only make sense to them after the fact, but it is sure to be a life-changing experience.

Zip-Zap-Zop!

The Buck Starts Here

Thursday, October 8th, 2009

The energy generated by the Creativity in Business Conference in Washington D.C. on Oct. 4 was, and continues to be, exhilarating. The conference was populated by people who are inquisitive, open to learning, and restless about solving problems of all kinds.  It almost doesn’t matter what the problem is, if there’s a problem, these folks are interested in contributing to its solution.

CIBC_MichelleJames1I got to the location of the conference, Boston University’s Center for Digital Imaging Arts in Georgetown, at about 10:30 Sunday morning, in time to sit in on the last third of Paul Scheele’s session. When I got there, five participants were on stage wearing masks and funny hats and were juxtaposed with one another in interesting ways. I had fun playing catch-up, and trying to figure out what the scene was about. (It was about tapping into the unconscious mind for creative inspiration–and how to hold onto that, both individually and organizationally.)

I attended Dr. Win Wenger’s session on creative problem solving. He gave us a problem-solving exercise my friend Rasul Sha’ir and I did together. What the exercise revealed to Rasul and me is that there is a transition that takes place in your process if you ‘peel open’ a problem via relentless answering of a simple question like “How can I build strategic partnerships for my brand? ” In Dr. Wenger’s exercise, we spent 11 minutes answering the same question non-stop. It works! Rasul and I both experienced a transition in the way we were answering our questions.  Our answers went from obvious and surfacey to unexpected and insightful.   This occurred, for both of us, between 6 and 7 minutes into the exercise. We went from addressing what was outside of us, what we had little control over, for example the root causes of the problem, to answers that were more about what was within us, what we personally could do to help solve the problem.  The problem is without. The solution is within.

Before the plenary session I visited briefly with Dr. Wenger.   His name tag said “Win Win Win”. It was like getting to sit down with one of Disney’s Nine Old Men of animation, because the dude is a classic. He is so insightful, and has such a strong desire to be of service by helping people solve problems, particularly in the realm of sustainability, it was palpable, and I hope some of it rubbed off on me.

The event’s organizer, Michelle James of the Center for Creative Emergence, and I co-hosted the plenary session, which was attended by a majority of the 150 people at the Conference.  I talked a lot. Maybe I shouldn’t have, but I was feeling it, and I expressed some things pretty well, I think. I reminded the audience that for many people in business, creativity is the enemy. I spoke about what we can do to help make creativity more accessible to individuals and teams who spend most of their time in their left brains.  For one thing, we can point out how a creative move can always be a very short step from the status quo.  It does not have to be a quantum leap or a masterstroke or a gamechanger.

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Those attributes can only be ascribed after the fact, anyway.  Creativity does not have to be outside any box.  It does not have to go barefoot or bring its dog to work or inhabit a workstation lined with toy robots .  Creativity is always present and accessible, and always right next to our self-conscious selves.  As musicians say, there’s always a good note right next to a bad one.

I attended Michael Margolis’ session on authentic storytelling. This is a subject of which I never tire, and it is inspiring to be in a workshop with someone like Michael, who brings a sense of excitement and discovery to the subject. In one of the exercises, Frank Gruber and Jen Consalvo, who have a start-up called ThankfulFor, and I brainstormed ideas for their brand narrative. Not only did we come up with some fresh takes, Jen and I discovered we have a mutual friend in Jim Crosby.  I texted Mr. Jim to that effect, and have since heard that he and Jen reconnected after a couple years of not being in touch.   I’m ThankfulFor that.

Then came the GameChangers Workshop. Here’s what one of the attendees, Jennifer Lee, founder of Artizen Coaching in San Francisco, said about it:

Mike gave some great examples of companies who use improvisation principles to enhance their business success and facilitated exercises to help us embody the learning:

* Companies tend to focus on the successful outcome. They try to re-create the next innovative product/outcome but fail because they really should’ve tried to institutionalize the successful process. The game is the process.
* Mike defines games as engines for exploring the theme of your narrative. They help create focus and discipline and they energize and invite team members to perform. Good games attract the good players.
* He had us play with the improvisation principles directly by inviting us to co-create a message around a random thing. It was amazing to see what our group came up with to market cookware. It was even more fun to get up in front of the room and “perform” it!
* Improvisation asks us to be very present with each other and to look for what we can build on. What a great way to leverage creativity in the workplace.

Thanks, Jenn, thanks Michelle and everyone at the Conference. Even if we didn’t get a chance to meet personally, we are now only a degree away.

Creativity in Business Conference – Oct. 4, Washington D.C.

Friday, August 14th, 2009

If you are in the D.C. area, and are interested in learning how to apply the GameChangers principles and other techniques for fostering creativity in the workplace, you’ll want to check out the Creativity in Business Conference.  It is being organized by our friend, Michelle James, and her Center for Creative Emergence.  I’m conducting a GameChangers session there, and moderating the plenary panel discussion, which will be all about improvisation in business.

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Michelle has been teaching the principles of improvisation in business for a number of years.  She has assembled a stellar line-up of presenters who are aligned in the belief that creativity is the secret to a rich and satisfying working life, and to the necessary transformation of American business.  The Industrial Age models won’t cut the mustard in a Networked Economy.

I’m hoping to learn at least as much as I teach.

No sector needs more applied creativity and innovation than the federal government.  Obama and the Executive Branch can’t do it alone.   Today, through the lens of the health care debate, it’s easy to see the divide between the fearmongers clinging to a status quo in which insurance companies and big pharma control the U.S. healthcare system…and the champions of change who understand that we cannot continue to go down a path that puts so many barriers between health care providers and patients.

When the providers themselves want reform, you know something is screwy with the current system.  Yet so many people are afraid of change.  Of the unknown.  Here’s the insight for those people:  In resisting change and clinging to the past, you are guaranteeing your own irrelevance.

This is where creativity plays such a huge role in productive change.  Creativity is all about stepping confidently into the unknown, of facing the blank canvas of the future with the skill and preparation to turn it into a remarkable confluence of art and commerce.  It means confronting one’s fears instead of withdrawing from them.

If the objective (as in this instance) is better health care for more Americans, we have unlimited opportunities to make moves in that direction.  But we’re only going to make the moves when we realize that the process can be its own reward, and that in the process, we will discover the options and opportunities that will never come our way when we are ruled by our fear and frozen by our uncertainty.

Make your move, D.C.!  Sign up today!  (before Aug. 31, you get a nice discount)  See you there!

Celebrating Revolution

Saturday, July 4th, 2009

Revolution1A memory is only as good as our ability to turn it into action.  We remember what we want to keep alive.

It has never been more important than it is on July 4, 2009, that we remember the founding of the United States of America as a Revolution, an overthrow of a distant ruling elite that had lost touch with the people.

Because today we need another Revolution.

We need a revolution against the kinds of businesses the U.S. has invested in way too heavily for the past 125 years, the businesses that sustained the oil-and-war economy built by people like George W. Bush’s granddad, businesses that President Eisenhower in the 1950s labeled the military-industrial complex.  Today the news media is complicit in the complex.  After all, what is more likely to keep you glued to the feeding tube than something scary happening right outside your front door? (more…)