Archive for the ‘Character’ Category

The Rudy Defense

Monday, December 19th, 2011

When my son, Adam, was 12 years old, his AAU basketball team played in a tournament in Las Vegas. The boys were having a hard time in the tournament, and their coaches wanted them to stay upbeat. So on the morning of the tournament’s final day, the coaches lined up a conference room at our hotel and played the classic sports movie “Rudy” during the team breakfast. This put everyone in a good mood. The boys were getting up to leave the room and I said, “Wait a second, everybody stay in your seats,” flung open the door and announced, “Boys, meet the real Rudy!” I will never forget the looks on the faces of that team and those coaches when my pal bounced into the room. I guarantee that no one remembers what happened on the basketball court in that tournament, and that everyone remembers the pep talk they got from Rudy, about aiming high and never giving up. This post is written in gratitude for the gift Rudy gave my son and his teammates that day…

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Rudy and me a couple of years ago at Notre Dame

A story broke last week about Rudy Ruettiger, title character in the film, Rudy, running afoul of the SEC because of a sketchy foray into the beverage business a few years ago. Rudy is a friend of mine, and has been since our days at Notre Dame. And I can tell you this:

My path crossed Rudy’s a couple of times when he was involved in the ‘Rudy Revolution’ (name of the drink) fiasco. I actually drank a couple of cans of the stuff. (It was okay, on a par with other energy drinks, taste-wise.) He believed in his beverage with the same fervor he has for everything he does. Rudy, as we all do, may have human failings, but lack of conviction isn’t one of them. Naivete might be his failing in this instance, but it’s not a crime.

And while I don’t know any of Rudy’s partners in the drink project, what kinds of promises they made investors, or how they spent the money they raised, I can tell you that Rudy himself was focused on manufacturing and marketing the drink. Never once did he talk to me about stock, or about how his partners were raising money. He was all about the drink.

The incontrovertible truth (to use a phrase from Rudy the movie) is that Rudy, his partners, and their investors were flying into the teeth of a market locked up  by Coca-Cola and the other beverage giants, and $11M–the ‘profit from their scam’ according to the SEC—is not anywhere near enough money to impact that market, especially one jammed with so many other competitors trying to get a piece of a lucrative pie. I personally know three other groups that were trying to launch a new drink in that same time frame, and all three investments tanked.

I know that, based on Wal-mart’s response to their initial pitch, Rudy’s team spent lot of time and money re-concocting Rudy Revolution to be a nutrition drink instead of an energy drink, which was their original intention. After which Wal-mart rejected them again, this time because they could not manufacture in sufficient capacity to be a Wal-mart supplier. I know that Rudy’s team had trouble trying to get even short runs of manufacturing, as bottlers were working in round-the-clock shifts just to meet demand for Monster, Rockstar and other established brands. Rudy told me his team was desperately trying to make output deals so they could get distribution, and were getting nowhere. I know that a potential partnership with a North Carolina bottler fell through because Rudy’s group and the bottler could not, together, raise the money to build and operate a new plant devoted solely to making Rudy Revolution.

The reality: any business plan that trades on the fame of a minor sports celebrity and banks on Wal-mart distribution is a lousy business plan, but if lousy business plans (and all their fictions) are illegal, most MBA schools should be on 24-hour lockdown.

I last saw Rudy a couple of months ago in Vegas. He told me at the time that he’d settled up with the SEC, so the reality is that this story is old news. In fact, Rudy did the honorable thing.

My intuition is that the SEC went after Rudy because he’s not politically connected, and an easy target. Nabbing a naive public figure like Rudy is a lot simpler, and plays a lot better in Forbes, than taking on Wall Street and the banking industry, where the ‘pump and dump’ heists are worth billions and the criminals are shrewd and politically connected, and much less inclined to settle up honorably. Right SEC? The bigtime miscreants, for whom $11M is probably the cost of one U.S. Senator’s election, are still in the game.

A home for all our stories

Sunday, November 13th, 2011

JasonTerryHeadphones1I’ve written about it before, and it bears repeating, because it is such a beautiful concept. After his team had won the 2011 NBA Championship, Dallas Maverick guard Jason Terry (@jasonterry31) said something truly profound.

An interviewer asked Terry one of the most cliche questions in sports (paraphrasing): “Jason, what made the difference this year? How did the Mavericks finally win the championship?”

Terry gave an answer that was anything but a cliche. “We found a home for all our stories,” he said.  It might be my favorite sports quote of all time.

They found a home for all their stories.

That is such a huge idea, I’m going to write it again, just so I  can savor it once more.

They found a home for all their stories.

I think of Terry’s quote every time I see another inescapable headline or hear another sports radio host mention the scandal at Penn State. See, they found a home for all their stories, too. Happy Valley became a home for stories of geographic isolation, cultural myopia, personal idolatry, money, bigtime college sports, religion, patriarchy, imperialism, egotism, groupthink, pride, fear, careerism, irresponsibility and institutional insanity. And, oh yeah, the horror stories of a child rapist preying on the Happy Valleyness of it all.

(I think Terry’s quote gets to the heart of the Occupy Wall Street movement, too. America is supposed to be a home for more stories than those being imposed on most citizens by the financial oligarchs of Wall Street and the politicians who are their puppets. We are supposed to be a country where the stories we imagine for ourselves have a chance of coming true. Not a 1% chance. More like a 99% chance. For me, Jason Terry was the first person to Occupy Wall Street, because his quote was the first time I’d thought of politics in these terms: As a country, are we creating a home for all our stories? Or just for the so-called-success stories of a privileged and fortunate few?)

When you think about what kind of country or city you want to live in, or what kind of company you want to be, become, or belong to, think about it in Jason Terry’s terms. What stories will call you home?

The Origin of the Drum Bucket

Thursday, October 6th, 2011

My guitar teacher, Lonnie ‘Meganut’ Marshall (@meganut) teaches music to a lot of young people. One of the themes he always gets across to his students is that you can make music out of almost anything. Sometime he puts together groups of young musicians who play instruments made out of recycled materials. The Lil Big Ups (featuring a dinosaur named Nervous Rex, and a character named Sample Simon, who has a beatbox for a head) play on instruments made of recycled cardboard boxes and rubber bands. The Life Drum Core plays on drums made of recycled 5-gallon plastic paint buckets that the kids design by repainting and adding neck straps made of bungee cords.

Lonnie with the Lil Big Ups at the Hollywood Farmer's Market (Sample Simon can be seen in back)

Lonnie Marshall (l.) and the Lil Big Ups performing on their 'Rubba Boxes' at the Hollywood Farmer's Market

A couple of years ago, we got the Life Drum Core invited to perform as part of the World Wildlife Fund’s Earth Hour celebration at L.A. Live. A few weeks later, the kids gave me a couple of their hand-painted buckets, autographed by the group, as souvenirs. Naturally I kept one. Off and on for the past two years, I’ve been trying to make a meaningful gift of the second bucket. L.A. Mayor Antonio Villaraigosa jammed with the kids after they’d performed for Earth Hour, and a number of people in the Mayor’s office have told me since then that he ‘would love to have the bucket,’ but no one from the Mayor’s office acted on it, so after a series of slow phone call volleys, I moved on.

Next, I tried to give it to an executive at AEG who’d arranged for Lonnie’s kids to get a dozen sets of drumsticks from the Grammy Hall of Fame gift shop. After the L.A. Live show, the exec said to me, “I want one of those buckets for my office.” He was always too busy, however, to actually accept the bucket. “Leave it in the lobby,” was the word finally relayed by his assistant. Didn’t do it. Leaving it in the lobby would have turned a meaningful artifact into just another hunk o’ schwag on the non-stop schwagathon of gift baskets, food, wine, comp tickets, and sports and music memorabilia sent to an office with that exec’s title on the door. No, this gift was too sacred to be left to the lobby gods and processed through the AEG gift-receiving system like just another gourmet cheese wheel. The rule was that it had to be presented in person and accompanied by its story.

Life Drum Core plays drum buckets at L.A. Live

Life Drum Core plays drum buckets at L.A. Live

Today  I took a couple of bags of groceries to the young people camping outside L.A. City Hall as part of the Occupy Wall Street movement. As I was leaving my office to get the groceries, the Life Drum Core bucket caught my eye. I was using it as a stand for a guitar amp. I took it. Put the groceries in it. Handed it off to members of the movement standing along Temple Street in front of City Hall.

Groceries delivered in drum bucket signed by Life Drum Core, today, Occupy Wall Street at L.A. City Hall.

Groceries delivered in drum bucket signed by Life Drum Core, today, Occupy Wall Street at L.A. City Hall.

Into the bucket I dropped a couple of business cards on which I’d written, ‘I’ll blog about the the origin of the drum/bucket.’ This is the blog. I hope that whoever discovers this story keeps it going. And I don’t mean repeat the story I’ve told here. This is just the beginning. Build on it. Bang on the bucket until its story becomes your own. Keep its beat alive.

The Cynical Girl

Friday, September 30th, 2011

Laurie Reuttimann came to my attention a couple of years ago when I was looking for gamechangers in the HR field and her blog, Punk Rock HR (tagline: “Teamwork is for suckers.”), snagged my attention. Her stuff was hilarious, honest, and in an envronment that can be obsessed with compliance and normative behaviors, breathtakingly contrarian. She retired Punk Rock HR in June, 2011, and today, goes by the handle of Cynical Girl. CynicalGirlHeader1

I could give you a million reasons why Laurie Reuttimann is a gamechanger, I’ll give you one. She understands the difference between business objectives and business outcomes. So often, we muddle the two, and think they are the same thing. They are not.CynicalGirlHeader2

Laurie’s objective with ‘The Cynical Girl game’ is to,”build a portfolio career. You should build one, too,” she writes in her last Punk Rock HR post.

The outcomes will be things like people changing their own games, finding work, passing her links around, friending and following her online, sharing an occasional smile, and using our newfound cynical outlooks to not automatically buy into the bullshit, especially our own.CynicalGirlHeader3

Objectives are singular. Outcomes are infinite. Focus on objectives to realize outcomes.

Or don’t. The Cynical Girl doesn’t give a damn. She’s too busy babysitting cats to babysit you.CynicalGirl1

Red Shoe State

Monday, September 26th, 2011

A good friend of ours grew up in a big family in the Midwest, the Middle Child of nine children. Five of Nine. As happens with Middle Children, he got the least attention of all the children, except when he did something out of the ordinary, or when the Oldest Boy needed someone to pound on after their dad had pounded on him.

Being extraordinary became a way of life for our friend. To this day, it doesn’t matter what scene he’s in, it doesn’t have to be world-shaking, it can be as simple as taking a walk in a park, he will find a way to make that walk unlike any other walk through any other park. Today, he and his family live in a beautiful home on Mullholland Drive overlooking Los Angeles, he is a millionaire many times over, and a philanthropist with a giving heart, especially for people who get pounded by life.

Earlier this year, I met the Oldest Boy, now a middle-aged man who still lives in the Midwest, who struggles to keep their old family business alive, and exudes disappointment and alcohol. He told me a story about the Middle Child:

“My parents and I went to visit him after he’d moved to Los Angeles,” said the Oldest Boy, “He and [his wife] had no money. They pretty much didn’t know where their next meal was coming from. He didn’t even have a decent pair of shoes to wear. So my parents said, ‘Let’s go get you a pair of shoes anyway,’ and we took him to a shoe store and let him pick out a pair of shoes, and he picked out a pair of red shoes! Red shoes! The guy’s going to have one good pair of shoes and he picks out red ones?!’ The Oldest Boy laughed at this as if the Middle Child had done something incredibly stupid, something that was still worth teasing him about, maybe even pounding him for.

Back when it could have changed his life, the truth was right there in front of the Oldest Boy, and he missed it. What he missed was his younger brother’s knack for doing things that were out of the ordinary. Our success comes from consistently making extraordinary choices. Those choices do not have to change the world to be extraordinary, they only have to change the game. When you can only pick one pair of shoes, pick the red ones.RedShoes1

Why Arianna Is Only Half a Player

Wednesday, September 21st, 2011

She sold her HuffPost to AOL for $315M, and didn’t offer as much as a thank you note, forget about any money, to the people who, like myself, had posted most of the content that created the value behind her brand.

Today, the HuffPost ran this headline:HuffPostGameChangers1

GameChangers LLC owns the trademark ‘GameChangers’ in 17 different trade categories, including business education, seminars, improvisation for business, training, etc. I’m not going to say that HuffPost’s repeated use of the phrase ‘Game Changers’ in its editorial violates our trademark (though I implied it in a snarky comment on her story today). And I don’t know for sure, the difference, litigationally speaking, between ‘GameChangers’ and ‘Game Changers’ with the words spaced. We don’t own the phrase, didn’t coin it, and lots of people use it–including every sports announcer who ever lived, and the Bloomberg Network, which DOES for sure tromp on our trademark (but how are we going to sue or even slow down a billionaire politician’s billion-dollar company in the legal arena? If you’ve got ideas, let me know.)

I do know that last year my HuffPost producer, Willow Bay, brought up to Arianna the HuffPost’s use of the ‘Game Changers’ branding and proposed a conversation between the two of us about a possible collaboration. Nothing. Zippo. We shouted into the maw and got nary and echo.

In improvisation, we honor taking. You’ve got to take strongly, and politeness has nothing to do with it. Be aggressive. Play hard. Go for it. Claim turf. ‘Take care of yourself first,’ in the words of the legendary teacher, Mick Napier.

The thing is, we honor giving, too, and if anything, we honor it more. Yes-and. Connect. Make others look good.  Share the narrative. Give gifts.  Politeness, the consideration of others, has a lot to do with it.

One without the other makes you only half a player.

This is just my experience speaking, it does not represent any kind of larger dataset, for all I know Arianna has given $314M to Sloan-Kettering Hospital since February. It is pretty direct experience, though, so it must mean something. What it means to me is that Arianna is Half a Player. She’s fantastic at taking, and needs to work on her giving.AriannaHuff1

Forgive Those Who Trespass Against Us

Wednesday, September 7th, 2011

This weekend, we will see  billions of dollars in media time, politician time, Homeland Security time, Pentagon time, NFL time, and the cost of our collective attention, spent on remembering 9/11. Most of it will be the ‘Never Forget, Never Forgive’ kind of remembering. Politicians and Generals like Panetta and Petraeus will warn us that it’s still a dangerous world, that our enemies are still omnipresent, and bent on destroying us.

We jump at shadows. A weekend pilot who wanders into the airspace above Camp David (where the President was not staying at the time) is immediately characterized by the media as a possible terrorist; this followed by dire predictions from Homeland Security that the next wave of terrorist attacks will come in small planes.

A mentally ill person armed with an AK-47 shoots up an IHOP in Nevada. The media blend this and other sad events like it into a nonstop drumbeat of fear, marching us inevitably backward in time, toward the paralyzing events of 9/11. We go into hiding from one another. Gate our communities. Update our security systems. Buy more guns. And all this does is blind us to the reality that we live in a country where mentally ill people can get their hands on AK-47s. Instead, we are made to feel powerless that we can anything about it. Except burrow deeper into the darkness.

I’ve got an idea for this week, an antidote for the fear being foisted upon us by people who want to manipulate and profit from it. An idea that doesn’t involve chest thumping, flag waving, or the naming and elimination of our enemies:  Do what the Amish do. Forgive.

When five young girls were executed in a schoolroom by a lunatic with a handgun in Nickel Mines, PA, in 2006, the Amish did the most difficult thing I can imagine. They forgave the gunman and his family. They bulldozed the schoolhouse where the massacre took place, and set about doing the unfathomably hard work of getting on with their lives.

When it comes to 9/11, we haven’t been allowed to forget, and we certainly have not been encouraged to forgive.  Warmongers like Dick Cheney, Don Rumsfeld and Paul Wolfowitz saw 9/11 as a business opportunity. And that, with Cheney’s abominably-timed book promotion, continues to this day.

The battles we must fight are not with our enemies but with ourselves. No matter how much we hurt, or how much harm has come our way, we can never find healing in bringing more hurt into the world, or in harming others as we have been harmed.

Forgiveness is the first step out of the shadow of our fear, into the light of a better world.

2006 Site of the Nickel Mines Schoolhouse, Today

2006 Site of the Nickel Mines Schoolhouse, Today

Embrace Eccentricity

Tuesday, September 6th, 2011

Had a great talk today with Betsy Baytos, one of the most creative people I know. Her creativity defies categorization. After beginning her career as a Disney animator, she went on to dance on Broadway in Stardust, she designed the Coca-Cola Polar Bear, she was Sesame Street’s dancing Betsy Bird, she has designed all of Jimmy Buffett’s Parrothead merchandise for the past 16 years, she did dance choreography for characters in Disney’s Princess and the Frog. Since the mid-Nineties, she’s been putting together interviews and collecting footage for a film documentary, Funny Feet and Rubber Legs, about the history of ‘eccentric dancing’ and its relationship to modern hip-hop and break dancing. Oh, and a project with Shirley MacLaine that’s so crazy good, I laughed out loud when she described it.

“You’ve got to do a lot of different things,” she said.

“There’s a lot of fear in business. Most people are held back from their creativity by their fear. They focus on the most insignificant things. It’s such a waste.”

“The answers aren’t found in technology.”

The talk with Betsy was a reminder that creativity has no natural boundaries. We build the barriers around it ourselves. The limits of our creative potential are all self-constructed. The good news is that if we built the barriers, we can also break them down. So give yourself the Baytos Test: Confront your fear. Quiet your ego. Kick your subjectivity and self-consciousness in the ass. Embrace your eccentricity…and dance! Doors will open, and you won’t even have to knock.BetsyBaytos1

Is Your Outfit like Prince Harry’s?

Monday, June 27th, 2011

As a former drum major for the Jasper (Indiana) High School Marching Wildcats, and a former member of Notre Dame’s famed Irish Guard, I am a more-than-casual observer of ceremonial garb. Been there. Wore that. It was impossible to avoid images from the recent Brit Royal Wedding, and with my background, it was hard to ignore Prince Harry’s deal that day. There haven’t been so many knots and braids in one outfit since the Throne kept a hangman on the payroll. Check it:PrinceHarryOutfit1We are always looking for metaphors that convey the value of improvisation in business, and this is a biggie, because Prince Harry’s outfit is the exact opposite of improvisation. It is the result of centuries of scripting, hierarchical thinking and deeply coded institutional memory. And it prompts a good question: In what ways do yours and your organization’s communication practices resemble Prince Harry’s outfit? (And what are you going to do about it?)

Are your epaulets–whatever you ‘carry on your shoulders’–tied so heavily to obligations that it causes you to bend over in your carriage with eyes down instead of keeping your spine straight, and your vision up the road? Look at those braids and ropes latticed into Harry’s epaulets! They used to pay Houdini big money to escape from messes like like that.

What kind of collar do you wear? Is it stiff and tight like Harry’s ? Does it restrict your range to the ‘Voice of the Monarchy’ that His Hankness has been taught to repeat? Or is it loose and open, so that your voice can express all the colors and range of the voice of an opera star like Juan Diego Flórez?

Does your outfit sport ribbons and medals that require a degree in Heraldry to interpret? Or do you walk into scenarios unadorned, prepared to adapt to whatever best suits the situation and the problem at hand?

And speaking of hand…does your outfit give everything and everyone the white glove treatment–no dirt, and no skin except for a penny-sized patch in the fat of your palm? Or is your sense of touch free to achieve its full potential? In a digitally-mediated world, touch is a hugely appreciated experience.

If you put a lid on your outfit, do you do it in an old-school marching band style like the unfortunate Harry, who presumably had no choice in the matter? Or do you make it a lid that people might actually choose to wear themselves? Can you imagine a non-Halloween event where you’d want to wear a lid like Harry’s?

Now..in contrast with the Best Man’s outfit, take a look at what Pippa Middleton, the Maid of Honor, is wearing:HarryPippa1

Everything about Pippa’s outfit contrasts with Hank’s. It is open, subtle, simple, and elegant. For such a momentous occasion, it is surprisingly casual. Most of all, what comes through is the personality of the wearer. There’s nothing in its design to distract us from her Pippa-ness, which is downright lovely, even the tension around her mouth, which says she’s putting up with the pomp, maybe she’s even amused by it, but she’s not reveling in it.

Who’s playing a role and who is showing character?  Who is trapped in the past and who is living in the moment? Who is free to move, and who is tied down by an institution? Who’s going to look good in shoes or barefoot? Who could go for a swim without drowning? Whose attire wouldn’t damage you physically you if you slow dance together?

Improvisation results in an outfit like Pippa’s, one that best suits the occasion, and shows you in your best light.  A totally-scripted outfit like Harry’s sits around in the closet, waiting for an occasion to suit it. That’s a lot of overhead. Unless you’re His Royal Highness Prince Henry of Wales, you probably can’t carry it. And even if you can, why would you want to?

It was like this, see...

It was like this, see...

The Flickinger Factor

Tuesday, May 17th, 2011

FlickFactor1Once upon a time, I met Clem Flickinger, 93 years old, who was the same age as his neighbor, Walt Disney, when they were boys growing up in Marcelline, Missouri. Clem told me that when they were six years old, Walt had an idea for the two of them to stage a circus in the basement of Walt’s house. “The only act we had was Walt’s mom’s cat, which Walt could get to sit on a stool,” Clem said. “The only customer was me. Walt charged me a dime, which was the only money I had. When Walt’s mom found out that he had taken my dime, she made him give it back to me.”

This was the stuff on which an empire was built.

The empire wasn’t predicated on the making of money. Young Walt quite literally did not make a dime. There was a transaction. Money changed hands. But the lasting value, what remained after the dime had been added and subtracted, was elsewhere.

The value was in the creation of a memorable experience, resulting in a story that was still wonderful in Clem Flickinger’s telling almost 90 years later.

The value was in working with animals, and making them characters in your narrative.

The value was in getting your friend and neighbor to play along.

The value was in using the material you had available to you. Cat+ Basement+Stool=Circus!

The value was in gaining the entrepreneurial resolve to hang onto the next dime that came your way.

The value was in getting your family involved.

[Walt was the male runt of the Disney litter, nine years younger than the next oldest boy, Roy, and 12 or 14 years younger than the oldest boys, Herb and Ray. On a family farm like theirs, a six-year-old was practically a non-entity. No doubt Walt's circus got him some attention at the supper table that night, even if it was getting his no-nonsense dad, Elias, riled up again, like earlier that summer when Walt had talked his little sister, Ruthie, into helping him paint a city skyline on the side of the Disney farmhouse with roofing tar, which had earned Walt a righteous spanking.]

There was value in breaking a routine that got you no attention.

Around the same time I met Clem, I listened to a set of rare tapes in the Disney Studio archives, recorded in the mid 1950s, of Walt giving an oral history of the studio. A ghost-writer recorded him as research for book to be called My Dad Walt Disney, which would be serialized in LOOK Magazine under the byline of Walt’s 12-year-old daughter, Diane. In those recordings, Walt had a charming way of tracking his studio’s financial fortunes. As he listed the films the studio had made, he’d say [for example], “Well now, let’s see, Dumbo cost us one [million], and it made one and a half. Bambi cost us one and a half and it made two, so we made a half. Make Mine Music cost us one, but it only made a half, so we lost money on that one.”

Sitting atop an empire worth millions, and soon, with the launch of Disneyland in 1955, about to be worth a lot more, there was still a lot of value in a single digit.

Irving Ludwig, the distribution mastermind from New York, who had triggered the 1960s boxoffice revival of Fantasia (which had been a flop when first released in 1940), and had later moved to Burbank to run Disney’s distribution arm, Buena Vista, once told me that his boss, Roy Disney, paid generous rebates worth millions of dollars to the exhibitors who profited from the Fantasia revival, because, as Roy explained it, “they stuck with us when the studio wasn’t doing as well as it is today.” The value of loyalty, and the relationship with their business partners was worth more to the Disneys than a financial windfall that was, contractually, theirs to collect.

It’s not that the money doesn’t matter. It does. But it’s just a footnote to the creation of lasting value. When you understand what builds and sustains the business, it can be okay, or even good for the business, to ‘give back the dime.’

I call this difference between the value of the transaction and the value of the experience the Flickinger Factor. It is the Flickinger Factor, and not the money, that is ultimate measure of your achievement. Your narrative. Your brand. Your legacy in the world.

So what are you doing today that might be making people smile 90 years from now?